Status: Full-time, Temporary (one-year contract) | Vacancies: One | FTE: 1.0 | Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m.
Reporting to the Director of the Patient Medical Home (PMH) team, the Research and Evaluation Assistant is responsible for providing support with the implementation and completion of evaluation, measurement and improvement projects undertaken by the PMH team. The incumbent will also provide coordination and administrative support to the PMH team.
Under the supervision of the Director of the PMH team, the Research and Evaluation Assistant contributes to the strategic implementation and completion of evaluation and improvement projects within the Calgary West Central Primary Care Network (CWC PCN).
Key responsibilities include:
Collect and analyze quantitative and qualitative data.
Assist with data mining, cleaning and standardization.
Monitor data quality and implementation processes to increase accuracy of information used for reporting.
Assist with the synthesis and visualization of data.
Coordinate the dissemination of surveys and questionnaires with physicians and staff.
Gather and analyze feedback through online surveys, in-person interviews and focus groups.Provide timely reports on literature and best practice reviews.
Assist with evaluation work such as sampling, instrument design, instrument implementation and ethical considerations.
Facilitate the secure exchange of data in compliance with privacy legislation and organizational approval procedures.
Assist with the management of performance-tracking information to support CWC PCN reporting.Assist with the design and implementation of reporting templates for regular reporting.
Produce accurate internal and external reports within expected timeframes.
Coordinate, track and manage multiple evaluation, improvement and measurement projects.
Assist the team with other data analysis and reporting when required. Other duties as required.
Education: Minimum Bachelor’s degree with formal training in evaluation design, research methods and data analysis in health science, social science or other related fields. Equivalencies of education and experience may also be considered.
Functional knowledge: Understanding of evaluation, quality improvement, and research methodologies. Reflects on the quality of work; able to recognize strengths and weaknesses and ask for help.
Experience: Minimum one year of applied experience in research and/or evaluation, preferably in a primary care environment. Minimum one year of experience coordinating research projects.
Technical skills: Experience using statistical software (e.g., SPSS, SAS, Stat); proficient in Microsoft Excel, Access, Word, PowerPoint and Outlook; experience with survey software (e.g., Remark, SurveyGizmo); experience with BI platforms (e.g., Tableau) an asset; experience with Electronic Medical Records an asset. Comfortable learning and using a variety of technical solutions.
Organization and attention to detail: Precision, accuracy and high attention to detail in all aspects of work. Strong ability to self-motivate, multi-task and prioritize effectively. Strong organizational skills and proven ability to work under pressure and meet deadlines in a fast-paced environment.
Team-oriented: Very comfortable working in a team environment incorporating group problem solving; shares information and responsibility; is not territorial. Strong relationship-building skills both internally and externally.
Communications and customer relations skills: Outgoing, persistent and energetic. Strong communication and interpersonal skills; able to handle requests and complaints in a professional, non-confrontational manner. Excellent followup and problem-solving skills with ability to make intuitive decisions.
Background check: A clear Criminal Background check is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.