Terrain Restaurant | Clayfield Hotel
About Terrain
Terrain is the signature dining experience at the Clayfield Hotel, an upscale wine country destination rooted in seasonality, terroir, exceptional food and wine, and genuine hospitality.
Our philosophy is simple: create memorable experiences through thoughtful service, meaningful connections, and an unwavering commitment to excellence. Inspired by the bounty of Niagara wine country, Terrain celebrates local ingredients, culinary craftsmanship, and warm hospitality delivered with sophistication and authenticity.
As part of the opening team, you will play an integral role in shaping the culture, service standards, and guest experience of one of Niagara's premier dining destinations.
Position Summary
Terrain Restaurant is seeking experienced and hospitality-driven Full-Time PM Servers who are passionate about food, wine, and creating unforgettable guest experiences.
The ideal candidate possesses a genuine desire to serve others and is committed to creating exceptional experiences at every touchpoint. They operate from a "place of yes," approaching guest requests with creativity, flexibility, and a solutions-oriented mindset while maintaining the highest standards of service and professionalism.
This role is ideal for individuals who thrive in a team environment, take initiative without being asked, and understand that luxury hospitality is built upon thoughtful details, genuine care, and meaningful guest connections.
Key ResponsibilitiesGuest Experience & Service Excellence
- Deliver warm, gracious, and personalized service throughout every stage of the guest journey.
- Create memorable dining experiences through genuine engagement and attention to detail.
- Anticipate guest needs and consistently exceed expectations.
- Execute service standards consistent with luxury hospitality and Forbes-level service expectations.
- Confidently guide guests through menus, seasonal offerings, wine selections, and beverage pairings.
- Communicate the story behind our ingredients, producers, culinary philosophy, and wine program.
- Resolve guest concerns with professionalism, empathy, and urgency.
- Ensure every guest leaves feeling welcomed, valued, and eager to return.
Food & Beverage Knowledge
- Develop a thorough understanding of all food, wine, cocktail, and beverage offerings.
- Demonstrate enthusiasm for seasonality, terroir, and local food and wine culture.
- Provide thoughtful recommendations and pairing suggestions.
- Participate in ongoing training and professional development opportunities.
- Remain knowledgeable about menu changes, features, and special events.
Operational Excellence
- Execute all steps of service according to established standards.
- Maintain exceptional cleanliness, organization, and readiness throughout each shift.
- Accurately enter orders and process payments through POS systems.
- Complete opening, closing, and side work duties with care and attention to detail.
- Collaborate effectively with culinary, bar, hotel, and leadership teams to ensure seamless service execution.
- Participate actively in daily lineups, training sessions, and team meetings.
What We're Looking For
We are seeking hospitality professionals who embody the following qualities:
Guest-Focused Mindset
- Possess an unwavering commitment to guest experience excellence.
- Operate from a "place of yes," seeking opportunities to accommodate guest requests and create memorable moments.
- Understand that exceptional hospitality is about making people feel genuinely cared for and welcomed.
Ownership & Initiative
- Take initiative and proactively identify opportunities to improve the guest experience.
- Demonstrate pride in their work and personal accountability for results.
- Care for the restaurant as if it were their own home.
- Ensure the dining room, service stations, and guest-facing spaces remain polished, welcoming, and impeccably maintained.
- Take action without waiting to be directed.
Hospitality from the Heart
- Treat every guest as they would a guest in their own home.
- Create an atmosphere that is warm, genuine, inviting, and memorable.
- Build authentic connections through thoughtful, personalized service.
- Understand that luxury hospitality is delivered through sincerity, grace, and attention to detail.
Team-First Mentality
- Believe that exceptional guest experiences are created through teamwork and collaboration.
- Support fellow team members without hesitation.
- Understand that individual success is achieved through collective excellence.
- Contribute to a positive, respectful, and supportive workplace culture.
- Lead by example through professionalism, accountability, and mutual respect.
Qualifications
- Minimum 2–3 years of serving experience in upscale dining, luxury hotels, fine dining restaurants, or premium hospitality environments.
- Strong food, wine, and beverage knowledge.
- Previous experience in wine-focused restaurants is considered an asset.
- WSET certification or equivalent wine education is considered an asset.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment while maintaining composure and professionalism.
- Availability to work evenings, weekends, holidays, and special events.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 30 lbs.
- Ability to bend, reach, carry trays, and perform repetitive service-related tasks.
- Ability to work efficiently in a fast-paced restaurant environment.
Why Join Terrain?
This is a unique opportunity to become part of the opening team at one of Niagara's newest upscale dining destinations.
At Terrain, we believe hospitality is more than service—it is about creating meaningful experiences, celebrating local food and wine culture, and building lasting relationships with our guests and one another.
If you are passionate about hospitality, committed to excellence, and excited to help shape an extraordinary guest experience from day one, we would love to hear from you.
Position Details
- Full-Time Position
- Primarily PM / Dinner Service
- Competitive Compensation
- Gratuities
- Comprehensive Training and Development
- Opportunities for Career Growth within the Clayfield Hotel and Hospitality Group
Terrain Restaurant and the Clayfield Hotel are committed to fostering an inclusive workplace and welcome applications from all qualified candidates.
Pay: From $17.60 per hour
Benefits:
Work Location: In person
