Field Service Technician - 4 month Contract with extension possibilities
TechConnect Corp.
Kelowna, BC

FIELD SERVICE TECHNICIAN

Job Description:

TechConnect is Western Canada’s premier telecommunications services company. We are an energetic team, with a passion for professionalism, craftmanship and exceptional customer service. We are seeking a motivated and experienced Field Service Technician to join our team. This role requires a results driven individual that displays integrity, lead by example character, and practices open and honest communication. The successful candidate will report to the Operations Manager and be accountable for providing telecommunications installation and repair services in a clean, safe, professional manner while delivering an exceptional customer experience.

Core Responsibilities:

  • Perform installation of Wi-Fi Access Points, Digital Video Terminals, Cable Modems, Digital Phone Systems & other related coaxial/digital equipment and accessories
  • Operate and understand test equipment related to the maintenance of 2-way coaxial, telco and fiber systems including field strength signal meters
  • Respond to and resolves customer issues which arise from the installation and operation of digital equipment such as Wi-Fi, internet modems and other IP based digital services
  • Perform safe, secure installations of equipment adhering to company standards, federal & provincial laws
  • Respond to customer reported service problems involving analog and digital services
  • Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
  • Complete and maintain accurate system records and support documentation for all work orders
  • Assist in the maintenance of fleet operations by performing regular vehicle inspections
  • Coordinate with Supervisory staff on troubled calls, O/T and general areas for concern
  • Adhere to TechConnect's safety standards

Required Skills & Qualifications:

  • Minimum Grade 12 education (Technical Schooling is an asset)
  • Minimum 1-2 years Telecommunications field related experience
  • Knowledge in fiber optics and networking is an asset
  • Possess & maintain appropriate tools
  • Customer service experience required
  • Physically able to perform all aspects of the job including, but not limited to, climbing ladders, working in confined spaces safely, operating hand tools, lift minimum of 50lbs, climb or work in heights of 40’ or greater, & work in various Canadian weather conditions in all seasons
  • Candidates must have appropriate vision to be able to safely identify various colour schemes
  • Clean driving record & valid driver's license (candidates will be required to present driver's abstract)
  • Ability to travel and work various shifts (if necessary) including weekends & evenings
  • Possess a positive and passionate personality, with the natural ability to communicate with TechConnect’s customers and staff
  • A knack for problem solving and multitasking in a fast paced, time-sensitive environment
  • A mature approach to work by taking ownership and responsibility in high stress situations
  • A commitment to teamwork and working in a fun and friendly atmosphere

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: Contract

Experience:

  • Fiber Optic: 1 year (Preferred)
  • Field Service Technician: 2 years (Required)

Location:

  • Kelowna, BC (Required)

Licence:

  • Driver's Licence (Required)