Section: Tenant Services
Division: Housing Operations
Department: Community Services
Initial Reporting Location: 10 Elm Street
Job Status: Limited position
Estimated Probable Duration: up to twelve (12) months (may be extended)
Union Affiliation: CUPE 4705 Housing Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Rate/Range of Pay: Group 8 - $30.20 to $34.36 per hour
The start date will follow the selection process.
Main Function: To provide clerical support for the Property Manager and the Property Management team in the administration and service delivery of the Rent-Geared-To-Income public housing program and the administration of residential tenancy matters within a designated public housing and rent supplement portfolio.
Characteristic Duties: Under the general supervision of the Manager of Tenant Services.
1. Rent Calculations and Adjustments:
- Receive and verify information and document used in the rent-geared-to-income rent calculation process; follow up action on the discrepancies/missing information.
- Prepare and send notices of rent increase/decrease, notices of decision and other related Social Housing Reform Act forms and notices.
- Assist tenants with the completion of the annual review forms, household composition form and other related forms.
- Verify information contained on forms by contacting social agencies, employers, and tenants.
- Ensure the annual lease renewal process is complete for all households within an assigned portfolio.
- Calculate rent-geared-to-income rents at employing methods and procedures, referring to the Housing Services Act, and all associated regulations, policies and procedures and provide to Property Manager for review and approval.
- Respond to any inquiries from tenants or other staff in regard to rent account balances, rent calculations, rent adjustments and outstanding documentation.
- Confer with the manager when identifying possible misrepresentation of income cases and follow up as directed.
2. Offering of Vacant Units to Applicants:
- Maintain accurate records of vacancies for a portfolio by projects including an internal transfer list.
- Process offers of accommodation of rental units to applicants on the Central Registry Wait List in accordance with Service Manager policy and procedures.
- Prepare a new move-in tenant file including lease agreement and all required documentation and information; arrange appointments with caretakers for time of move-in and/or to show vacant units to prospective tenants.
- Converse with people at the front counter and on the telephone regarding the offer of accommodation, explaining GSHO policies and procedures.
3. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
4. Perform other related duties as required.
Qualifications:
Education and Training:
- Successful completion of Secondary School (Grade XII) education plus additional short, specialized training courses (e.g. business administration, accounting, office administration, etc.).
Experience:
- Over one (1) year up to and including two and one half (2½) years of related experience.
Other Requirements:
- Knowledge of Housing Services Act and Regulations, GSHC policies and procedures, and Residential Tenancies Act.
- Knowledge of Community Housing.
- Good analytical and mathematical skills to implement proper rental calculations.
- Excellent organizational skills to ensure that rent changes, rent adjustments, and lease renewals are processed according to legislated requirements and rent calculations/adjustments are processed efficiently and correctly.
- Excellent communication and interpersonal skills in order to deal effectively with residents, employers, and agencies, and maintain a favourable public image of Housing Operations.
- Ability to work independently and effectively, and to meet numerous deadlines.
- Knowledge of computer software and administrative systems in a Windows environment (e.g. Word, Excel, YARDI, information input and retrieval).
- Excellent use of English, verbally and in writing.
- French verbal and written skills an asset.
- Satisfactory health, attendance, and former employment history.
- Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.
Competencies: (click to view)
Competency Library - Level 1 Proficiency
This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.
Development opportunity range of pay: $29.07 to $32.74 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.
