The Manager, Corporate Communications, is responsible for developing and executing integrated internal and external communication strategies that support organizational objectives, strengthen reputation, and ensure consistent, clear messaging across all audiences.
The Manager oversees corporate storytelling, public relations, and employee communications, moving comfortably between long-term strategic thinking and practical execution. This role manages high-level resources, budgets, and external agencies while collaborating with the Senior Leadership Team (SLT) to align communications with business priorities.
Duties, Responsibilities, Authority, and Accountabilities
Internal Communications & Strategic Advisory
- Lead internal communication efforts to inform, engage, and connect employees through channels such as newsletters, intranet content, leadership messages, and town halls.
- Provide expert strategic communication advice to senior leadership on key initiatives, ensuring transparency and alignment with corporate culture.
- Build the capability of leaders across the organization to communicate effectively with their teams.
- Proactively shape and protect the organization’s reputation by ensuring consistent and timely internal messaging.
Internal Reporting and Metrics
- Lead the development of quarterly communications and department reports for senior leadership and the Board.
- Track and report on communications performance and engagement metrics across internal and external channels.
- Translate activity and outcomes into clear insights that support accountability, transparency, and strategic decision-making.
- Support leadership with briefing notes, dashboards, and written updates aligned with organizational priorities.
External Communications
- Direct all external communications, including media relations, public statements, and corporate messaging.
- Serve as the primary point of contact for media inquiries and oversee the preparation of spokespeople for public engagements.
- Support the development of thought leadership content that positions Nch’kaý and its leadership as credible, values-driven leaders.
- Ensure all external messaging honors the vision of the Squamish Nation and reflects the organization's purpose and long-term vision.
Crisis and Issues Communications
- Support the development and execution of crisis and issues communications plans.
- Lead or support communications planning and response for sensitive, high-risk, or reputational matters, both internal and external.
- Work closely with senior leadership to ensure communications during crises are timely, accurate, and aligned with organizational values.
Content, Channels & Resource Management
- Oversee the creation and distribution of high-quality content across digital, social, and traditional communication platforms.
- Ensure all content aligns with brand standards, tone, and messaging.
- Lead and support the communications function, including internal staff, contractors, freelancers, and external agencies.
- Manage communications budgets to ensure efficient use of resources and successful delivery of communication outcomes.
Team Leadership & Development
- Lead and develop the Corporate Communications team, including internal staff, contractors, and external agencies.
- Build team capability by creating conditions for team members to do their best work and fostering a culture of continuous learning.
- Ensure continued professional development within the communications function to stay ahead of industry trends.
- Assess and determine the competencies and skill sets required for the team to achieve organizational objectives.
- Empower, engage, and coach the team to reflect Nch’kaý’s core values and principles.
Other
- Perform other duties as required.
Reporting Responsibilities and Authorities from Supervisor
- Reports to the Executive Vice President, Marketing, Brand and Community Engagement
Knowledge, Skills, and Experience
- Bachelor’s Degree in Communications, Journalism, or Marketing; Completion of a two-year diploma or associate degree in marketing, communications, public relations, or related discipline may be considered.
- Five to seven years of experience in communications, public relations, or a related role, demonstrating progressive growth and leadership.
- Three to five years of leadership experience and the ability to inspire and guide a team toward achieving common goals.
- Exceptional written and verbal communication skills, with a strong ability to craft compelling narratives.
- Strategic thinker with the ability to anticipate issues and align communications with business objectives.
- Strong project management skills, including the ability to manage and track multiple projects concurrently.
- Proven ability to lead teams and collaborate across departments and senior leadership.
- Experience utilizing social media tools (Facebook, X, Instagram) at an organizational level to promote events, initiatives, and campaigns.
- Proven proficiency in Microsoft Office products (Word, PowerPoint, Excel)
- Ability to organize and track overlapping tasks and assignments, with frequent priority changes to meet deadlines.
- Strong people skills and the ability to build productive and respectful working relationships with colleagues and senior management.
- Highly self-motivated and self-directed.
- Ability to work both independently and in a team-based environment.
- Willingness to be flexible and adaptable to changing priorities.
- Able to maintain a high degree of confidentiality.
- Previous experience shooting and editing video content for social media will be considered an asset.
- Previous experience working with First Nations is an asset; a strong desire to learn about and uphold Sḵwx̱wú7mesh values and teachings in a respectful manner is essential for this role.
Special Requirements
- Willing to work additional hours and off-site as required.
Working Conditions
- Occasional travel to other locations.
