Cruise Groups Reservations Agent
Travel Brands Inc.
Montréal, QC

If you are fluently bilingual in French and English, have a great passion for cruises, and are a natural when it comes to customer service and making someone’s day – this is the role for you!

We are looking for reservation agents with cruise booking experience who will make our clients day just by having the chance of speaking with you.

Crew Advantages:

  • A competitive starting salary and annual compensation reviews
  • Annual Incentives paid out at the end of the year
  • Paid training (at your starting salary)
  • Close access to the subway system (if you work out of the Montreal office)
  • Opportunities for growth and cross-training
  • Group medical and dental benefits; flex plan that provides you with choice
  • 2% RRSP match program
  • Access to a financial advisor at no cost to you
  • Employee Assistance Program for you and your family members
  • Several corporate benefits and discounts provided by our partners such as discounted auto and home insurance and discounted gym memberships
  • Work schedule provided in advance
  • Fun Force – organized employee events
  • Fun, open-concept office space

How You Will Be Spending Your Time:

  • Prepare and submit group quotes to travel agents
  • Process reservations and special individual or group requests
  • Confirm group reservations with the cruise line and send a contract to the travel agent
  • Ensure all payments are received from travel agents and sent to suppliers; prepare and send invoices
  • Follow up with travel agents in order to maintain satisfaction in all areas of the booking process
  • Complete monthly sales reports
  • Calculate and monitor profit and loss
  • Stays current on products, services, promotions, procedures and technology
  • All other related tasks as required

The Skills And Experience You Need To Be Successful:

  • Bilingual in both French and English required (written and oral)
  • Completion of a Travel and Tourism program and/or equivalent related travel industry experience
  • Excellent customer service and interpersonal skills
  • Team player but able to work autonomously
  • Excellent selling skills and results driven
  • Computer knowledge (MS Office, Sabre) with the ability to learn new software

Working Conditions:

  • Call centre environment
  • Rotating shift work (shift rotation include days, evenings, weekends, an occasional holidays)

Job Type: Full-time


  • Travel Industry: 1 year (Preferred)


  • French (Preferred)
  • English (Preferred)