Member Experience Associate (Full-Time & Contract Full-Time)
Embarc by Diamond Resorts
Blue Mountains, ON


Imagine a Career Focused on Improving Lives Through the Power of Vacations!

Embarc® Offers:

  • Competitive Compensation
  • Outstanding Benefits to Eligible Team Members
  • Resort Privilege Program

Member Experience Associate

As part of the Member Reception team, the Member Experience Associate provides the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills, ensuring our Members and Guests receive an extraordinary travel and vacation experience.


  • Embraces Embarc’s Leadership Best Practices and Mission to help our Members create the best vacations of their lives
  • Ensures all Members and Guests are welcomed and registered and acts as an ambassador of Embarc
  • Provides switchboard and concierge services
  • Ensures all duties on task list are completed
  • Liaises with Vacation Home Quality, Maintenance, Sales and Marketing departments
  • Keep track of Member Reception inventory (e.g. Cooks Closet, DVDs, Collaterals, Office Supplies)
  • Performs cash handling duties
  • Cover night audit shifts as required
  • Adheres to Embarc’s Standard Policies and Procedure at all times
  • Responsible for logging, storing and shipping Lost & Found items
  • Maintain the highest standards of professionalism when interacting with members, guests, management and fellow team members
  • Plans and runs in resort animation activities and events
  • Performs other related duties as required


  • High school diploma or equivalent.


  • Previous front desk/reception experience an asset
  • Guest service experience preferred
  • Administrative and computer skills are assets
  • Excellent communication skills, both spoken and written are essential
  • Proven attention to detail required
  • Must be willing to work a flexible schedule including evenings, weekends and holidays

Job Types: Full-time, Contract


  • English (Preferred)
  • French (Preferred)