Title
Booking Clerk
Reports to
Customer Service Manager
Summary
The Booking Clerk is responsible for managing and maintaining all aspects of booking loads. This position is also responsible for pricing and ensuring profitability of loads.
Core Competencies
- Excellent Communication Skills
- Time Management
- Adaptability / Flexibility
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Confident with technology and required systems
Job Duties
- Facilitate the creation of shipments/loads for clients
- Secure competitive pricing on spot and lane/program transactions
- Manage profitability and margins of loads
- Communicate updates to clients related with new loads
- Manage load documents
- Maintain various spreadsheets
- Complete carrier packets and upload all information in the system
- Answer client phone calls and emails
Requirements
- Ideally 1 year booking experience with a Transportation Company
- High school Diploma or equivalent
- Exceptional computer skills
- A self-starter with a high degree of initiative
- Effective communication skills with individuals at all levels of the organization as well as with individuals outside the organization
- Superior telephone manners and strong interpersonal skills
- Excellent writing skills, including proper spelling and grammar
- Able to deal with people sensitively, diplomatically, and professionally at all times
- Able to work efficiently as a part of a team as well as independently
- Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail
- Ability to adapt to and learn new software
- Excellent time management skills
- Attention to detail in all areas of work
- Strong problem identification and problem resolution skills
- Ability to interpret and implement company policies and procedure
- Professional appearance and manners
If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted.
NO PHONE CALLS OR AGENCIES PLEASE!
GIGG Express Inc. is committed to accessibility, diversity and inclusion. In accordance with the Accessibility for Ontarians with Disability Act 2005, upon request, support will be provided for accommodation throughout the recruitment process. If you require accommodation at any time in the recruitment process, please contact Human Resources at [email protected].
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- Are you eligible to work full time in Canada?
Experience:
- trucking industry: 1 year (preferred)
Work Location: In person
