Trento Kia is currently recruiting a Service Advisor to join our growing team. We offer a competitive wage and a comprehensive benefit plan, in addition to support for ongoing training and certifications. As a family-run business, Trento Kia operates in a family environment in which employees are supportive and helpful with one another. The work hours are from Monday - Friday from 8am - 5pm, and alternate Saturdays from 8am - 2pm.
Qualifications
· A minimum of 2 years experience in a service advisor role.
· Communication and Customer Service skills
· Organizational and Time Management skills
· Valid Class G Driver's License
· Knowledge of operation in PBS is an asset but not required.
Duties and Responsibilities
· Respond to service requests from the phone, email and internet and book customer appointments.
· Accurately describe customer concerns when booking appointments and writing up work orders to assist the technician with their diagnosis.
· Update customers on the status of their vehicle repair.
· Inform customers of findings by the technician and offer information and recommendations in response to the new information.
· Ensure that work orders are being fairly distributed among the technicians.
· Notify customers when back-order parts become available and of any open recalls on their vehicle.
· Follow Kia warranty procedures and check for recalls on all vehicles booked in.
· Create a unique and pleasant service experience for all customers to help Trento Kia maintain and grow its customer base by providing exceptional customer service.
· Properly maintain and update our service contact database in PBS by confirming and collecting customer information.
· Follow internal processes that contribute to the effective and efficient operation of the dealership.
· Perform other tasks requested by management as required.
If you think that you have the proper qualifications and will fit in with the team-oriented environment at Trento Kia, please reply with your resume and a cover letter. Remuneration and Benefits will be discussed during Interviews.
Job Type: Full-time
Pay: $50,000.00-$70,000.00 per year
Work Location: In person
