Who Are We?
Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come!
We are thrilled to announce the opening of our new store at Yonge-Eglinton Centre, and we are looking for enthusiastic applicants to join our team as a Store Manager.
About the Role
As a Store Manager, you will lead the team to provide top tier customer service with outstanding product knowledge to all clients and maximize sales. Including but not limited to…
-
Oversee daily store operations by scheduling shifts, assigning duties, organizing meetings, and managing team calendars
-
Lead team to drive sales and meet targets by ensuring exceptional in-store customer experience, all while adhering to company standards and best practices
-
Develop, implement, and execute marketing strategies designed to enhance sales and overall performance
-
Design and enforce systems, policies, procedures, and standards to ensure operational consistency and efficiency
-
Analyze market research and trends to assess consumer demand, forecast potential sales volumes, and the impact of competitors’ activities on sales, providing insights for head office reporting
-
Document sales and revenue for head office reporting
-
Monitor and enhance the store's customer service standards and staff performance, promptly address customer complaints, and escalate issues to higher management when necessary to ensure customer satisfaction
-
Manage the recruitment and onboarding of new hires by conducting interviews and providing on-site training
-
Motivate and engage staff to uphold high morale and deliver exceptional customer service, fostering a positive and productive store environment
-
Ensure accurate stock management by monitoring inventory levels, minimizing discrepancies, and optimizing product availability
-
Source and liaise with head office and suppliers, monitor budgets effectively, and oversee weekly product restocking to ensure optimal inventory levels
- Support with store opening and setup
-
Perform additional duties as assigned
