Pet Care Technician - Level 4 - Operations & Leadership
Black Walnut Country Club for Dogs
Chilliwack, BC
About Us
Black Walnut Country Club for Dogs is a purpose-driven, premium dog boarding and daycare facility in Chilliwack. We pride ourselves on something bigger than traditional kennel care — a structured, enrichment-based, highly organized environment focused on excellence, safety, and client experience.
We are a family-owned business with strong leadership, clear systems, and a vision to grow into a next-level country club experience for dogs and their families.
We value:
- Honesty
- Excellence
- Accountability
- Professionalism
- Positive leadership
Position Overview
The Level 4 position is a senior leadership role responsible for overseeing daily operations, staff performance, dog safety, and facility standards.
This is not an entry-level position. This role is for someone confident, calm under pressure, highly organized, and capable of leading a team while maintaining exceptional care standards.
You will be responsible for both people leadership and operational excellence.
Core Responsibilities: Dog Care & Safety Oversight
- Oversee group play sessions and dog dynamics
- Conduct and approve play assessments
- Make real-time decisions regarding behavior, safety, and health
- Manage specialized care cases (medications, behavioural concerns etc)
- Ensure enrichment standards are implemented consistently
Team Leadership
- Lead shift briefings and daily direction
- Mentor Level 1–3 staff
- Provide performance feedback and coaching
- Ensure policies and procedures are followed consistently
- Address minor conflicts and escalate when appropriate
Operational Oversight
- Oversee shift flow and staffing assignments
- Monitor cleaning and sanitation standards
- Ensure accurate medication administration
- Maintain facility organization and presentation
- Support booking accuracy and kennel logistics
Administrative & Accountability
- Complete incident reports - as directed by management
- Monitor documentation and care notes
- Support training of new hires
- Assist in implementing new systems or process improvements
- Track daily operational efficiency
Qualifications
Required:
- Confident handling dogs of all sizes and temperaments
- Strong understanding of dog behavior and group management
- Leadership experience supervising staff
- Ability to remain calm and decisive under pressure
Preferred:
- Experience managing multi-dog playgroups
- First Aid (human and canine)
- Experience with kennel management software
- Experience administering medications
Key Traits We’re Looking For
✔ Direct communicator
✔ Natural leader
✔ Organized and detail-oriented
✔ Comfortable making decisions
✔ Holds themselves and others accountable
✔ Positive but firm
✔ Solutions-focused
Physical Requirements
- Standing and walking for extended periods
- Lifting up to 50 lbs
- Working in indoor/outdoor environments
- Active and fast-paced environment
What We Offer
- Leadership role in a growing premium pet care business
- Supportive, structured team environment
- Opportunity for expanded responsibility
- Competitive hourly wage based on experience
- Staff dog care discounts
Schedule
Full-time / Part-time (to be discussed)
Weekend availability required & peak holidays
Job Type: Full-time
Pay: $23.25-$25.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
- Store discount
Work Location: In person
