The Findhelp|211 Central team is expanding! We're looking for people who are passionate about addressing the systemic barriers that create inequity across our social service systems and creating connections and solutions to build strong communities.
The Service Navigator position provides an opportunity to address real and systemic barriers to services that may be amplified by poverty, inequity and intersecting personal identities. This is a fast paced and outcomes oriented position that requires an ability to adapt and learn and an appreciation for the root causes of inequity and lack of access to services.
You will have the benefit of working from home anywhere in Ontario, and must have access to a quiet work space and a reliable computer and internet connection.
Everyday, Findhelp|211 Service Navigators empower communities with information and access to services by:
- Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support
- Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice
- Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork, and collaboration define the way we operate
- Adapting to ever changing client and organizational needs
You’ll welcome new opportunities to make a difference in the world and further our vision – People Connected. Communities Strengthened.
WHO WE ARE
At Findhelp | 211 Central, we connect individuals and families with information and referral to the complete range of government, health, community and social services in their communities and help them navigate the complexities of the human services system, quickly and easily. Motivated by our mission to create connections and solutions to build strong communities, we’re constantly innovating to keep up with the changing needs of our communities and to ensure that everyone has access to the supports they need.
Findhelp|211 Central recognizes that certain groups of people experience disproportionate barriers to economic, employment and health opportunities which may be amplified due to intersectional personal identities. We are committed to improving accessibility to human and social services through ongoing and new initiatives, partnerships and approaches.
We’re proud of our people and culture and we’re constantly changing and innovating to do better! Our workplace is focused on balance, equity, engagement and a healthy environment. We pride ourselves on being an employer of choice and we do the work to make that happen. You’ll be engaged and supported to learn and grow your career and you’ll make a difference in people’s lives across Canada.
WHAT SUCCESS LOOKS LIKE
- Solutions focused service and results orientated navigation- You connect diverse groups of clients by phone, chat, text or email, to health and human services information using a comprehensive database of resources and agency tools. You will conduct thorough assessments of client needs, ensuring they are directed to the most appropriate service or program, assist in problem solving and track calls to illuminate community trends.
- Trauma and anti-oppressive informed client support - You will apply active listening skills and anti-oppressive communication to identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to individuals who are in crisis, and identify those individuals who are vulnerable. At times, you may need to advocate on behalf of individuals who face personal and/or systemic barriers.
- Service Excellence - You will strive to uphold service excellence, responding to inquiries thoroughly and according to established service and quality standards. You will communicate with empathy, respect, sincerity, care and concern.
Commitment - This position requires a commit to working overnight shifts – including weekdays, weekends, and public holidays, and one day shift per month in a repeating four-week schedule - according to the needs of the agency’s 24/7 Inquiry Services department.
You’ll join us with the following skills and experience:
- Demonstrated commitment to principles of anti-oppression, equity and inclusion
- Problem solving (able to make independent service decisions)
- Collaboration and teamwork. You enjoy working both independently and as a member of a dynamic team on new and existing services, and special projects
- Current knowledge of best practices in trauma informed mental health (e.g. crisis de-escalation, risk assessment, anti-racism, gender based violence, suicide prevention, harm reduction)
- Proficiency in French and English both in writing and orally. Excellent communication skills with the ability to create and maintain rapport with clients, express and transmit information with consistency and clarity, using active listening techniques. (Note: Your English and French proficiency orally and in writing will be assessed as part of the selection process).
- Strong knowledge of the social service sector
- Proficient in computer skills, and adaptive to changes and additions of applications and programs
- Degree or diploma in Social Services, Social Work ( BSW preferred), Psychology, or other related field
- Two year’s experience (paid or volunteer) in the social services sector.
- Strong preference for candidates with lived experience as a Black, Indigenous, or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person who can acknowledge and speak to the impact of systemic racism and oppression
- Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities, particularly persons with disabilities and racialized communities, women, 2SLGBTQIA+ and marginalized religious communities
- Strong teamwork skills, including demonstrated ability to interact, lead and participate in decision making that respects people with a diversity of backgrounds, experiences and styles, while working collegially with a high degree of tact and diplomacy
If you meet the position requirements outlined above, we would love to hear from you!
Salary and Benefits:
This Full-Time position consists of 140 hours of work in a four-week period. Work hours are primarily 9:00 pm to 7:00 am or 9:45 pm to 7:45 am (EDT)
Hourly Rate Range starts at $26.42 to $31.03, plus an excellent benefits package including: pension plan, health and dental group insurance, long term disability insurance, life insurance, 4 weeks paid vacation annually (to start), and other allowances such as shift premiums, as noted in the collective agreement.
Applicants will be reviewed as received until suitable candidates are found. Please provide a cover letter with a description of what interests you about this opportunity and the assets that you would bring to this role and your resume to:
Cristina Umana, HR and Administration Manager
Additional Information: This position is part of CUPE Local 3173.
Findhelp|211 Central believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Contact HR
We thank all applicants and will contact the individuals selected for an interview. No emails or phone calls please.
Job Types: Full-time, Permanent
Salary: $26.42-$31.03 per hour
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
- Bachelor's Degree (preferred)