General Manager
Prime Performance & Therapy — Courtenay, BC
Salary: CA$56,500–CA$61,000 per year
Job Type: Full-time
About Prime Performance & Therapy
At Prime Performance & Therapy, we're more than a high-performance training facility—we're a multidisciplinary team dedicated to helping people perform at their best.
Our team includes Strength & Conditioning Coaches, Kinesiologists, Physiotherapists, Chiropractors, Sports Psychologists, and Registered Massage Therapists, all working together to provide an integrated approach to performance, health, and rehabilitation.
Based in Courtenay, BC, we specialize in developing professional, collegiate, and aspiring athletes while empowering individuals of all backgrounds to move better, feel stronger, and live healthier lives.
Our philosophy combines evidence-based coaching, movement excellence, an energetic training environment, and a commitment to making fitness both challenging and enjoyable. Whether working with elite athletes or individuals discovering their inner athlete, our mission is to deliver measurable results while fostering a lifelong commitment to health and performance.
About the Role
Prime Performance & Therapy is seeking an experienced and motivated Manager to oversee the day-to-day operations of our gym and clinic.
The Manager will be responsible for supervising daily activities and scheduling, supporting department heads and managers, overseeing policies and procedures, managing employee onboarding and offboarding, monitoring performance, and ensuring that all departments operate efficiently and meet established performance targets.
This position requires a strong leader who is organized, approachable, accountable, and comfortable working across both administrative and practitioner teams. The Manager will serve as an important connection between leadership, employees, practitioners, clients, and external partners.
Key Responsibilities
Day-to-Day Management & Supervision
- Supervise day-to-day activities and scheduling across the gym and clinic
- Ensure departments are adequately staffed and operating efficiently
- Assess and monitor ongoing administrative staff and practitioner needs
- Ensure all departments meet established performance targets
- Uphold company standards and ensure managers and department heads are meeting their responsibilities
- Support managers with questions, problem-solving, and day-to-day leadership challenges
- Maintain a professional, positive, safe, and productive workplace environment
Operations & Policies
- Oversee and uphold clinic, gym, and company policies and procedures
- Create, maintain, and regularly update Standard Operating Procedures (SOPs)
- Develop and maintain training materials and operational documentation
- Identify opportunities to improve operational efficiency and service delivery
- Ensure policies and procedures are consistently communicated and followed
- Create and uphold a safe and secure channel for staff and clients to raise concerns and provide feedback
- Schedule and lead bi-weekly front desk meetings
Purchasing & Supplies
- Oversee ordering of supplies for the clinic and gym
- Review supply requirements and purchasing activity
- Maintain and review the Purchase Log
- Monitor inventory and identify upcoming supply needs
- Work with appropriate team members and vendors to ensure supplies are available when needed
Employee Management & Development
- Manage employee onboarding and offboarding processes
- Coordinate and support training for new employees
- Work with department heads to create and implement effective training programs
- Review employee performance evaluations and related reports
- Assist with the review and documentation of raises, incidents, and disciplinary matters
- Answer employee questions and provide guidance on workplace policies and procedures
- Support managers and department heads in addressing employee performance and workplace concerns
- Monitor employee morale through surveys, feedback, and other methods
- Develop and implement programs designed to improve employee engagement and morale
- Create and oversee recognition initiatives, including bonuses, top-performer rewards, and other incentive programs
Incident & Complaint Management
- Follow up on internal and external incidents as required
- Respond to questions and concerns raised by employees
- Record, document, and investigate complaints when necessary
- Ensure appropriate follow-up and resolution of incidents
- Maintain accurate documentation related to workplace incidents and complaints
- De-escalate issues appropriately when required
- Help maintain a safe, respectful, and secure environment for staff, practitioners, and clients
Reviews & Feedback
- Monitor and respond to internal reviews and Google reviews
- Ensure feedback is acknowledged and addressed professionally
- Identify recurring concerns and opportunities for improvement
- Use client and employee feedback to help improve operations and service quality
Training & Performance
- Coordinate training for new employees
- Work collaboratively with department heads to develop department-specific training programs
- Ensure training materials remain current and accessible
- Monitor employee performance and assist managers with performance-related matters
- Review performance evaluations and other relevant reports
- Help identify areas where additional training, coaching, or support may be required
External Partnerships & Representation
- Represent Prime Performance & Therapy in external partnerships and negotiations
- Build and maintain positive relationships with external organizations, vendors, and partners
- Participate in meetings and negotiations on behalf of the office
- Help identify opportunities for strategic partnerships and business development
- Represent the organization professionally and consistently with its values
What We're Looking For
The ideal candidate is a confident, organized, and people-focused leader who can balance operational responsibilities with employee and client needs.
Qualifications and skills include:
- Previous management, operations, or leadership experience
- Strong organizational and time-management skills
- Excellent written and verbal communication
- Ability to manage competing priorities and meet deadlines
- Strong problem-solving and decision-making abilities
- Ability to handle confidential and sensitive employee matters professionally
- Experience supervising and supporting employees
- Ability to develop and implement processes, policies, and SOPs
- Strong attention to detail and follow-through
- Ability to provide constructive feedback and hold team members accountable
- Comfortable managing conflict and resolving workplace concerns
- Strong interpersonal skills and the ability to build trust across a multidisciplinary team
- Experience in a gym, clinic, healthcare, sports, or performance environment is an asset
What We Offer
- CA$56,500–CA$61,000 per year
- Full-time employment
- Leadership role within a growing multidisciplinary organization
- Collaborative environment with health, rehabilitation, fitness, and performance professionals
- Opportunity to directly influence company culture, employee experience, and operational performance
- Opportunity to develop and implement new programs, processes, and initiatives
- Work alongside a team dedicated to delivering exceptional client and practitioner experiences
Why Join Prime Performance & Therapy?
At Prime Performance & Therapy, you'll be part of a team that brings together health, rehabilitation, fitness, and high-performance training under one roof.
As Manager, you'll have a meaningful role in shaping how our organization operates—from supporting our employees and practitioners to improving systems, developing leaders, strengthening our workplace culture, and ensuring our clients receive an exceptional experience.
If you're an organized and proactive leader who enjoys building strong teams, improving systems, solving problems, and working in a fast-paced health and performance environment, we'd love to hear from you.
Salary: CA$56,500–CA$61,000 per year
Location: Courtenay, BC
Job Type: Full-time
Job Type: Full-time
Pay: $56,500.00-$61,000.00 per year
Benefits:
- Extended health care
- On-site parking
Application question(s):
- Have you worked in a clinic setting before?
Experience:
- Jane App: 2 years (preferred)
Work Location: In person
