Job description:
Join our team to find there are opportunities to grow your administrative skill-set and to be a key player in providing an amazing patient experience.
STRIVE is a unique multidisciplinary Sport and Exercise Medicine clinic located in Barrie, Ontario. We are currently seeking an enthusiastic and responsible Medical Office Administrator / Patient Experience Coordinator to join our friendly and cohesive team of physicians and allied health professionals.
STRIVE’s values:
- Provide comprehensive care to help patients achieve optimal health and wellness.
- Ensure a seamless experience for every patient from start to finish, contributing to their overall sense of comfort and confidence in their patient journey.
- Maintain a positive work culture that fosters growth and innovation.
What we offer:
- Near full-time hours on the high end of hourly compensation.
- (Optional) Monthly or quarterly incentives to provide you with more cash flow.
- Free in-house treatments (RMT, physio, chiro) to a maximum of $500 total per year.
- Paid training and onboarding.
- Opportunities for career growth within our team (e.g. training role for new staff or lead administrative role)
Career Progression Options:
- Excel in your role as a Medical Administrator / Patient Experience Coordinator
- Grow into a leadership role e.g. training new staff or a lead admin role
- Specialized role on the team e.g. Community Outreach, Team Culture Lead
Career Development and Learning Opportunities:
- Participate in ongoing training specific to your role
- Keep your own performance metrics to learn areas for ongoing improvement
- Sign up for business challenges or courses that help develop your skills and grow your career
What is asked of you:
- Commit to onboarding and training to get you up to speed
- Play a key role in day-to-day running of our business: scheduling patient appointments, greeting and checking in patients, creating and managing patient charts in an Electronic Medical Record, managing payments and third-party billing, and supporting our clinicians in the running of their clinics
- Tracking your own performance metrics to identify areas for improvement
- Maintain exceptional interpersonal skills in a fast-paced work environment
- Strong verbal and written communication skills as well as a high degree of accuracy and attention to detail in recording and relaying information
- Multi-task and problem solve calmly and efficiently
- Be trustworthy and maintain patient confidentiality
Preferred but NOT required:
- Prior work in a healthcare setting
- Prior customer service experience
- Inbound and outbound phone experience
- Familiar with physiotherapy, massage, chiropractic and/or physician work
- Familiar with direct billing procedures
- Proficient use of computer systems and/or prior work with Electronic Medical Records
- Medical Office Administrator Diploma
We ask that you please submit a cover letter along with your resume.
We can’t wait for you to join us!
Job Types: Full-time, Part-time
Benefits:
- Company events
- On-site parking
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available Monday evenings until 8:30pm. We are filling a Monday - Friday role, with a Monday night evening shift.
Experience:
- Customer Service : 3 years (required)
- Medical Office Administration: 1 year (required)
Work Location: In person
Pay: $20.00-$21.00 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
