Must have full availability Monday–Friday, including the ability to work any shift between 10:00 AM–11:30 PM.
WHO WE ARE
Altea is Canada's premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use.
WHY THIS ROLE MATTERS
The Member Engagement Associate is the control center of the club. Every member's visit starts and ends at your desk, and the way you show up sets the tone for everything that happens in between. You are the first connection a member makes when they walk in, and often the last conversation they have before they walk out.
This role is not confined to the front desk. You are stationed across the ecosystem, front desk, recovery, and the ProShop, and members experience your knowledge and your energy at every one of those touchpoints. You are not just checking someone in. You are guiding them into a recovery modality, helping them understand a program transition, or pointing them toward the right class, and doing all of it with the same depth and confidence.
This role is where the Altea experience becomes personal. You build the relationships that turn a visit into a habit and a habit into a community, and you deliver hospitality in a way that makes people feel recognized, welcomed, and glad they came in.
The people who thrive here are genuinely passionate about the Altea brand and product. That passion is what members feel the moment they walk in, and it is what turns a good front desk interaction into an exceptional member experience.
This is not a placeholder job on the way to somewhere else. It is a real career at Altea, with a real path forward for the people who do it well.
WHO YOU ARE
You notice what a member needs before they ask for it, and you do something about it without waiting to be told. You are proactive about the details that make a visit feel effortless.
You take real pride in the work itself, not the recognition that comes with it. Being the face of the club, shift after shift, is not a small thing to you. You show up with genuine energy for the product and the community, because you believe in what Altea is building.
You read people well. You can tell when a member is having an off day or when a new face needs a little extra welcome, and you bring that awareness to every interaction. It's what makes members feel like they belong here.
If you've been looking for a place that matches your standard, this is it.
WHAT YOU'LL DO
This role is felt more than it is checked off a list. Here is what excellence looks like.
Set the Tone
You are the first face a member sees and the last one they remember on the way out. You greet by name, you read the room, and you bring energy and warmth to every single interaction, because you know that tone is contagious and yours sets the standard for the whole visit.
Build Real Relationships
You notice the details. The member who just hit a milestone. The new face who needs a little extra welcome. The regular whose usual order or usual class you already know. You turn those details into genuine relationships, and those relationships are what turn a visit into a habit.
Bring the Passion
You are genuinely excited about the Altea brand and product, and it shows. That passion is what shapes the customer experience from the moment someone walks through the door, and it is what bleeds into every recommendation, every conversation, and every reason a member decides to stay.
Guide the Recovery Experience
You will be stationed in recovery, and there you are setting the member up for the experience, not just checking them in. You understand each modality well enough to explain it with confidence and deliver a luxury wellness experience from the moment they arrive.
Know the Programming
In the ProShop, you speak to Altea's programming with real depth, helping members understand what a program includes and how to transition between programs as their goals change. You are a knowledgeable guide through the ecosystem, not just a point of sale.
Run the Details
Wherever you are stationed, front desk, recovery, or ProShop, you run it with confidence, keeping the space clean, organized, and welcoming through every shift.
WHAT WE'RE LOOKING FOR
- Previous experience shaping customer experience in hospitality, retail, or a member facing environment preferred
- Strong communication skills and genuine comfort engaging with people
- Comfort learning the details of multiple areas of the business, front desk, recovery, and ProShop
- Availability to work a flexible schedule, including early mornings, evenings, and weekends
- Criminal Background Check required prior to commencement
WHAT YOU'LL EARN
- Competitive hourly wage
- Complimentary individual Altea membership
- Group Health Benefits (Vision, Dental, Health), Full Time employees only
- Standard First Aid and CPR-C training, provided and paid for by Altea within your first year on the job
- Career growth and development opportunities within a rapidly expanding Canadian brand
CAREER PATHWAY
This is a starting point, not a ceiling. It is a long term career at Altea, and growth here does not move in a straight line. The paths below are a few real examples, not the only ways forward.
Altea is growing aggressively across Canada, and growth is not only about title. As new clubs open in new markets, relocation is a real and active path for team members who want to grow their career in a new city.
PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.
Vacancy Disclosure: This position is being posted to fill a new vacancy.
AI Disclosure: To support our hiring process, artificial intelligence based tools may be used to assist with screening and assessment activities, alongside human review.
We thank you for your interest; however, only candidates selected for an interview will be contacted.
