Service Coordinator
Quercus IT
Edmonton, AB
Do you appreciate getting awesome service? We do and we love to provide it too. We’re actively recruiting for a full time, Service Coordinator to join the team at Quercus IT! Come be a part of a company that strives to be the best of the best and hone your skills by surrounding yourself with like-minded team members. Send your resume and covering letter to hireme@quercusit.com

The Job
As a Service Coordinator at Quercus IT, you will assist Quercus in providing extraordinary service quality through a number of responsibilities. Key activities include dispatch, project and service coordination, procurement, receiving, inventory management, invoicing and assisting the executive team. This role will operate out of the Quercus office in Edmonton but may require occasional client site visits.

Hours & Location
8:00am to 5:00pm Monday through Friday in Edmonton

What You'll Be Doing

Answer incoming support phone and email requests and dispatch tickets to our technicians
Create and coordinate project activities with the project team and client contact
Create and coordinate service tickets with the project team and client contact
Procure & receive equipment from distributors
Manage our inventory and restock as necessary
Generate sales and service invoices, follow up with aging invoices
Provide assistance to the Executive team as necessary. Conduct general office duties as required
Assist in other areas as requested
Deliver an outstanding level of service quality

The Culture
We're in a great space that we created together. It’s bright, open and filled with things you’ll love. We have VR, Xbox, Hoopla, and popcorn, even an area to “zen” out. Do you like to have a voice when it comes to ideas? How about directly seeing the impact you’re making to the success of the Company? We work hard and play hard. If you’re looking for a home away from home, and you want to surround yourself with other passionate, like-minded professionals in a comfortable and productive working environment that you look forward to, we’re it!

What we need to see from you

Outstanding service quality behaviours
High School Diploma
At least 1-year demonstrable experience in customer service
Basic computer skills
Passion and ability to adapt and learn new technologies
Superior oral and written communication skills
Fanatical organization skills
A fantastic team player
Attendance and punctuality that are un-wavering
Excellent time management