Why Fraser Health?:
We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.
We are currently seeking a Relief Full Time Employer Incident Reporting & Claims Assistant to join our Provincial Workplace Health Contact Centre at the Central City office located in Surrey, B.C. Bring your resourcefulness and effective problem solving skills to a role reporting to the Leader of Incident and Reporting Claims. You will take a thorough, hands-on approach to deliver high quality and precise work while carrying a high level of integrity, discretion, and confidentiality. A focused approach is needed to complete routine day-to-day tasks and handle changing calendars, priorities, and timelines. This Relief Full Time position is available until August 3, 2023 or return of incumbent.
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.
On behalf of the FHA, VIHA, VCH, PHSA, PHC, BCCSS, NHA, IHA, and BCEHS responsible for interviewing employees utilizing contact centre software and multichannel applications to obtain required details regarding incidents/exposures/near misses and enters information into into the respective Health Authorities' Workplace Health Indicator Tracking and Evaluation (WHITE�) database system ensuring the information is complete. Initiates incident investigation as per WorkSafeBC (WSBC) regulations and processes incident report for preparation of the Employer's Report of Injury or Occupational Disease for submission to WSBC.
Acts as a resource and contact for internal and external inquiries to the Workplace Health Departments within each Health Authority; provides contact information regarding early intervention and refers as appropriate in accordance with established procedures. Compiles and maintains statistical data; produces and distributes summaries, reports and tracking sheets.
Interviews employees to obtain details of the incident/exposure/near miss and enters information into the respective Health Authorities' WHITE database system.
Gathers information from the employee and/or Manager and verifies information such as job description, position status, location and description of incident/exposure/near miss to complete the incident report.
Responds to calls from employees regarding incidents/exposures/near misses and contacts employees utilizing contact centre software and multichannel applications, in response to various notification systems and requests by WSBC for outstanding Employer's Report of Injury or Occupational Disease.
Assists in preparation of the Employer's Report of Injury or Occupational Disease according to WSBC regulations.
Notifies Managers, Investigators and local Workplace Health team members within the appropriate Health Authority of reported incidents/exposures/near misses for follow up activities including escalation alerts for safety teams in accordance with established procedures.
Ensures information in each Health Authority's WHITE database is complete including documenting all interactions, call recording identification numbers, and relevant charting. Updates the information as required.
Acts as a resource and contact for internal and external inquiries to the Workplace Health Departments within each Health Authority for information and/or assistance; provides contact information regarding early intervention resources such as Critical Incident Stress Management (CISM), Employee & Family Assistance Program (EFAP) and Early Intervention Program (EIP) and refers as appropriate in accordance with established procedures.
Refers injured/ill employees to the appropriate Health Authority Disability Management Resources, Safety Resources and/or Occupational Health Nurses in accordance with established procedures.
Compiles and maintains statistical data; produces and distributes summaries, reports and tracking sheets using various software applications such as word processing, spreadsheet and database software. Maintains electronic filing systems to fulfill required needs.
Performs other related duties as assigned.
Qualifications: Education and Experience
Grade 12, graduation from an approved program in medical transcription and one year's recent, related experience or an equivalent combination of education, training and experience.
Skills and Abilities
Ability to keyboard at 50 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.