Library Services Assistant
University of British Columbia
Kelowna, BC
Job Posting

Job ID:

Kelowna - UBC Okanagan

Employment Group:
BCGEU UBC-Okanagan

Job Category:
BCGEU OK Library Technicians

Classification Title:
Library Technician I

Business Title:
Library Services Assistant


UBCO - Library

$27,866.00 (Annual)

Full/Part Time:
Part-Time (71%)


Desired Start Date:

Funding Type:
Budget Funded

Closing Date:

Available Openings:

Job Summary
This position is responsible for answering circulation, directional and reference questions at the Service Desk; referring to a librarian those reference questions which are complex or which require group instruction. Will assist with project work as requested by coordinators and librarians.

Works with other members of the UBCO Library staff and the public; participates in team activities such as meetings, trainings and skills-building events.
Organizational Status
This position works under the supervision of the Library Services Coordinator and reports to the Associate Chief Librarian.
Work Performed

1. Performs Service Desk functions by:
  • Providing library assistance at the Service Desk.
  • Creating a positive and welcoming customer service environment for all library patrons.
  • Answering reference questions using UBC Okanagan Library resources including the catalogue, online databases and electronic resources; referring questions to subject specialists and/or other campus departments, as appropriate.
  • Answering questions concerning library resources and services; providing assistance to patrons using library resources and technology.
  • Explaining library policies and procedures to patrons; reporting problems to designated individuals or departments.
  • Providing circulation services, such as charging, renewing and discharging items.
  • Creating and updating patron records, accounts and item records, including the creation of brief item records and barcode maintenance.
  • Opening and closing the Library.
  • Accepting fine payments, including processing debit transactions.
  • Shelving library material and assisting with ongoing stacks maintenance.
  • Assisting librarians with orientation or instructional sessions; preparing support or instructional materials for students and faculty as directed; completing reference projects as assigned.
  • Participating in team meetings, including ongoing training sessions.
2. Assists with Library Projects by:
  • Assisting with background research to support development of new library services and initiatives.
  • Participating in evaluations of resources on trial and providing feedback on these items.
  • Providing support for processes and procedures on collections, including donations, deselection, and inventories.
  • Compiling statistics on a variety of library services including collections, public service instruction, etc.
  • Assisting with processing reserves, interlibrary loans, document delivery, and media booking tasks as necessary.
3. Performs other duties or projects as assigned.
Supervision Received
The incumbent is supervised by the Library Services Coordinator and the Associate Chief Librarian.
Supervision Given
This position does not supervise staff.
Consequence of Error/Judgement
Decisions where clear procedures are not available will be directed to the Library Services Coordinator. Errors in judgment or ineffective communication relating to services offered at the Service Desk have limited effect on library operations.
Completion of a two-year Library Technician Diploma or equivalent. . Minimum one (1) years' recent experience in an academic library environment is preferred, or an equivalent combination of education or experience may be considered. - Knowledge of library policies and procedures is an asset.
  • Knowledge of using an integrated library system is an asset.
  • Computer experience and effective keyboarding skills are required.
  • Experience using standard workplace software such as MS Word, Excel, and database applications is required.
  • Effective at multi-tasking, organization and attention to detail.
  • Ability to communicate effectively verbally and in writing.
  • Ability to deal with a diversity of people in a calm, courteous, and effective manner.
  • Ability to prioritize work and meet deadlines, and work in a team environment.
  • Excellent customer service delivery skills are required.
  • Ability to exercise tact, courtesy, discretion and sound judgment.
  • Ability to apply previously learned concepts to new situations and/or technology.
  • Ability to follow and carry out instructions.
  • Ability to work independently, as part of a team, and under limited supervision.
  • Ability to operate the normal range of library equipment.
  • Ability to work flexible hours, including evenings and weekends.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.