Employment Type: Part Time (Approx. 20 Hours/Week)
Schedule: Variable Shifts (8AM-4PM, 12PM-8PM, 4PM-8PM)
We are looking for new team members who will meet and exceed our expectations for high quality customer service! This includes assisting our clients with both product education and browser-based navigation assistance when needed. You will be required to gain a deep understanding and knowledge of the products we provide, and our online training platform (training provided).
Role & Responsibilities:
Answering customer phone calls, chats and emails and providing basic technical support for our online learning application
Developing client relationships
Gathering feedback through interactions with customers to improve our products and services
Ensure excellent and accurate service is delivered through every interaction by phone, email, and chat
Track, follow-up and resolve customer’s outstanding issues
Interacting with customers in a polite and professional manner
Maintaining procedures and processes for first level problem determination
Basic administrative tasks
Experience & Qualifications:
Previous technical support, customer service or retail experience (preferred)
Ability to ask great questions and listen intently in order to discover needs and solve problems
Eagerness to learn and develop
Strong written and oral communication skills
Strong computer proficiency
Ability to multitask, take initiative, and offer new solutions using creativity
About Worksite Safety:
Who We Are:
Worksite Safety Compliance Centre is one of Canada’s leading providers of occupational health and safety services, and was recently listed on the Growth 500 as one of Canada's Fastest Growing Companies in 2018 by Canadian Business and Maclean's.
We want to help workers stay safe, and help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as high quality training and tools.
Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.
Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.
Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.
Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.