Canxxus provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America. Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.
Position: The Bilingual Customer Care Representative (CCR) (All Shifts) and Customer Care Representative (All Shifts) is responsible for serving customers via telephone. The CCR is accountable for dealing with processing transactions, handling inquiries and customer issues. CCR follows all procedures and policies when providing customer service. CCR participates in all assigned training, setting and meeting personal goals. CCR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Role and Responsibilities
- Assist customers with standard account-related requests
- Provide information about the breakdowns
- Dispatch a service provider to assist with the breakdown
- Research and resolve customer problems, acting as the customer liaison between vendors and customers as well as other departments when necessary
- Process customer request and enter all performant information in our systems
- Provide updates and keep the client in the know real time
Qualifications and Education Requirements
- High school diploma or GED required
- A certificate or diploma in a related field preferred
- Be available to work all shifts, days, afternoons, evenings and nights.
- Strong customer service and troubleshooting skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel and e-mail
- Proven data entry and typing skills
- Strong work ethic and positive team attitude
- effective working skills with all Microsoft applications - excel, word, Teams and e-mail
Job Type: Part-time
Pay: $18.90-$20.90 per hour
Expected hours: 24 per week
Additional pay:
Benefits:
- Disability insurance
- Employee assistance program
- Paid time off
- Vision care
- Wellness program
- Work from home
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Customer Service: 1 year (preferred)
- Computer skills: 1 year (preferred)
Work Location: Remote
