Mark Anthony Brands International (MABIUC) is an alcohol beverage business of distinction, creating and developing a diverse portfolio of category defining brands across ready to drink and premium craft spirits. A member of the Mark Anthony Group of companies, Mark Anthony Brands International is located in Dublin, Ireland.
A unique opportunity has come up for an enthusiastic and tech-savvy individual to join our Corporate IT Team in Dublin, Ireland as an IT Technician. In this role, you will be the sole IT representative to provide technical assistance and support to our Dublin office, our remote UK employees, and to our remote Canadian and American employees based on the East Coast of North America. You will work with our various business units to provide Level 1 and Level 2 support for hardware and software requirements and inquiries. You have a “can-do” attitude and thrive in a fast-paced and dynamic work environment. If this sounds like you, please read on!
What you will do:
Provide on-site Level 1 & 2 support for client and networking equipment
Open, monitor, and resolve incidents in a timely fashion via phone, email, and in-person (in Dublin)
Set up, configure, maintain, troubleshoot, and upgrade hardware and networks
Identify and escalate incidents to Level 2 and Level 3 infrastructure engineers as needed
Communicate with users to gather information to resolve and/or facilitate resolution of IT issues
Document all actions and solutions within Service Desk incident management system
Provide on-call and regular office hour IT network and hardware support on rotation
What you have:
4 years post-secondary technical training (degree preferred)
3 to 5 years of Service Desk and/or system administration experience
Solid understanding and experience with Active Directory and Microsoft Exchange (O365)
Experience with audio/video systems, Xerox and HP printers, and ITIL based Incident Management Systems
Knowledge of networking and wiring
Able to lift and carry IT hardware
Proficient with personal computers and business applications
Who you are:
Able to work independently
A team player who thrives in a fast-paced, high-intensity, and dynamic environment
Manage changing and high priority tasks
Honest and trustworthy
Excellent communication skills
Exceptional organizational skills
Strong ability to problem solve and troubleshoot
Ability to manage multiple projects
MABIUC is partnering with Eirkoo Recruitment firm in Ireland to assist us with our search.
We thank all candidates for their interest in MABIUC and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter at Eirkoo Recruitment firm.
At Mark Anthony, we live by our 5 Core Values every day:
Sense of Urgency
We value sense of urgency because we are a fast-paced company in a fast-paced industry
You act as if there is no tomorrow and get it done today
We value authenticity because we need to stay real
You are authentic, diplomatic, respectful, thoughtful and you always have the best intentions
We value simplicity; why use 50 words when you can use 5?
You thrive in ambiguity, are comfortable with change and bring simplicity to complex situations or grey area
We value humility; there is no room for egos here
You’re not stubborn, you listen, take feedback/direction and respond quickly to changing direction. We are a team that supports each other
We value trust because unless we are both trusted and trusting, we will not succeed as a team
You put trust in others and do your best to never let anyone down