Provides advice and support in an advisory capacity to management on matters related to disability management.
- Collects, analyzes and interprets medical information for the employer in order to determine the validity of the absence and eligibility for benefits under the collective agreement
- Provides expert testimony in grievances, arbitration, and legal proceedings associated with disability claims as required
- Provides technical expertise on matters related to interpretation of policies and practice, benefit eligibility, and non-compliance issues
- Advises management on fitness to return to work, non-compliance, re-deployment possibilities, required accommodations and alternate or modified work arrangements
- Works with HR in order to assist them in planning for recruitment activities or issues related to return to work and accommodations
- Acts as the primary contact between the carriers and management on issues related to disability management
Ensures effective application and administration of current policies, procedures, and contractual arrangements.
- Ensures a consistent approach to, and compliance with disability management programs and policies throughout CBE
- Recommends new or improved policies and procedures to ensure that the health management programs meet employee and business objectives based on best practice methodologies, and principles of prevention and rehabilitation practices into the program
- Maintains current and confidential records of employee health and disability information in a systematic and consistent manner
- Provides input into negotiations related benefits and health related issues
Collects, prepares and analyses statistical data in order to proactively evaluate program success.
- Develops ad hoc and routine reports to support improvements to policies and procedures and further Health and Wellness initiatives
- Ensures maximum financial entitlements from WCB and insurance providers through effective case management
- Identifies specific trends and gaps in order to determine the effectiveness of preventative and rehabilitative activities
Provides disability case management in accordance with CBE policy and legislative requirements
- Collects, analyzes and interprets medical information for the employer in order to complete pre-placement health assessments to determine appropriate placement at time of hire
- Refers employees for diagnosis, assessment, treatment and / or therapy as necessary
- Assesses ‘fitness to work’ including medical limitations, risk to students or others, and work restrictions based on available medical information from the employee, health care providers and key stakeholders
- Develops appropriate strategies for recovery and rehabilitation in consultation with stakeholders
- Plans, develops and manages the return-to-work phase for employees following an illness or injury
Manages consulting and contractual relationships
- Assesses and evaluates external health care providers, specialists and community resources to ensure acceptable service levels
- Maintains relationships with CBE’s list of preferred providers to ensure a effective pool of health service providers,
- Communicates and negotiates on a continuous basis with insurance carriers to facilitate rehabilitation and return to work for employee
- Reviews return to work initiatives, strategies, rehabilitation, and independent medical reviews in consultation with key stakeholders and health service providers to ensure appropriateness and compliance
Builds and maintains effective communication links with internal and external stakeholders
- Responds to employee and management needs and requests in a timely, accurate and professional manner
- Coordinates and interfaces with key stakeholders to ensure program and process efficiencies
- Maintain positive working relationship with employees, union representatives, CBE functional departments and health services providers
Develops, implements, and communicates programs to promote health and well-being.
- Supports evidence-based interventions for employees to prevent illness, injury, disease and stress, and promote health and well being
- Develops and implements education and training programs to assist stakeholders to understand policies and procedures related to health and wellness
- Design, develops and implements communications and activities that support positive work environment and healthy work life balance
Accountable for own professional development.
- Maintains current knowledge and understanding of trends and developments in the areas of occupational health and disability management to determine impact to systems and processes
- Maintains an awareness of changes in practice and procedure within the professional field through the maintenance of professional memberships, and attendance at professional development courses and sessions
- Demonstrates professionalism in day to day routines and interactions
- Presents a professional image in written, verbal skills as well as appearance
