Customer Care Representative
We are currently seeking an outgoing, organized, and reliable Full-Time Customer Care Representative to join our Vancouver team. The ideal candidate is a self-starter who is motivated by building genuine connections with customers and delivering an exceptional luxury experience. You are passionate about sustainability, thrive in a collaborative environment, and bring both strong administrative abilities and customer service experience.
Customer Care hours are currently 9:00 am – 5:00 pm, Monday to Friday, with a planned transition to 10:00 am – 6:00 pm. This is a full-time, hourly position, and hours may shift seasonally based on business needs.
Responsibilities
- Build meaningful relationships with customers while providing a personalized luxury sales experience.
- Respond to customer inquiries via phone and email with professionalism and care.
- Manage website live chat and assist customers with product and service information.
- Host studio tours and in-store events, sharing Pyrrha’s brand story and values with guests.
- Welcome visitors and manage incoming calls at the studio front desk.
- Collaborate with the Store Manager to support the daily operations of the website and Vancouver store.
- Process customer returns and repairs.
- Provide administrative and sales support as needed.
Skills & Experience
- 2+ years of experience in customer service or working directly with the public.
- Excellent written and verbal communication skills.
- Strong knowledge of Microsoft Office Suite, including Excel.
- Experience with Shopify is considered an asset.
- Exceptional organizational skills and the ability to prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- A genuine interest in sustainability, craftsmanship, and customer connection.
What We Offer:
- Pyrrha is a Living Wage employer. Salary will be commensurate with experience and skillset.
- An extended health and dental plan after three months.
- A friendly, inclusive work environment in our energy-efficient, and sustainable studio/showroom located in central Mount Pleasant.
- Paid day off for your birthday.
- Paid volunteer time.
- Local organic snacks and beverage delivery.
- Purpose-built bike room.
- Outdoor courtyard.
About Pyrrha:
We create sustainable jewelry that holds personal significance for those who wear it. People connect with symbols and their meanings, and the individual way they resonate with their personality, ambitions, struggles, or sources of joy. As a carbon-neutral, certified B Corp and member of 1% for the Planet, Positive Luxury, and the Responsible Jewellery Council, we're committed to environmental accountability in all stages of production of our jewelry. We cast our jewelry in 100% recycled metals in our Canadian Green Building Council-certified, Zero Carbon Vancouver studio.
How to Apply:
Please email your resume and cover letter to [email protected], sharing why you think you would make a good addition to our team. Applications submitted without a cover letter will not be considered.
Job Types: Permanent, Full-time
Pay: From $25.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
Experience:
- Customer service: 2 years (preferred)
