Transit Fare Inspector
Toronto Transit Commission
Toronto, ON
JOB INFORMATION
Requisition ID: 481

“ *If you previously applied during the original posting period of February 6, 2019 to February 13, 2019, there is no need to reapply as all applications will still be considered. Thank you.**
Number of Vacancies: For Future Requirements
Department: Transit Enforcement
CUPE, LOCAL 5089

Salary Information: $30.08 - $37.61
Pay Scale Group: TEFI

Employment Type:
Weekly Hours: This is a rotating 32 hour and 48 hour work week with rotating shifts and variable off days
Posted On: July 22, 2019
Last Day to Apply: December 31, 2019

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

KEY ACCOUNTABILITIES

Maintaining the integrity of the fare system, and providing excellent customer service by enforcing TTC by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner
Conducting inspection of passenger fares on proof-of-payment transit lines
Enforcing TTC By-Law No.1 and select provincial and federal statutes as encountered, in accordance with the Department’s policy and procedure code of conduct, code of ethics, core values and mission statement
Promoting and maintaining excellent customer and public relations and communications
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer

SKILLS, KNOWLEDGE, AND EXPERIENCE

Completion of a community college diploma or certificate in the field of law enforcement or customer relations, , and combined with several years of directly related law enforcement work experience
Demonstrated ability to work effectively in a team environment
Sound judgement supported by well-developed analytical, problem-solving and decision-making skills
Excellent communication and interpersonal skills including tact and diplomacy when dealing with issues of a sensitive nature
Solid organizational, administrative and report-writing skills
Possession of a valid non-probationary Province of Ontario Class G Driver’s Licence
Working knowledge of computers, applications and systems related to the work
Must be able to pass and maintain the established TTC Transit Fare Inspection Unit recruitment and training standards
Must be able to pass mandatory re-qualification training and tests and background investigation checks, as required
Comprehensive knowledge of the security or law enforcement field including sound knowledge of security investigation and loss prevention/control principles, techniques and equipment would be an asset
Strong working knowledge of applicable government legislation including, but not limited to, the Trespass to Property Act, Criminal Code, , Provincial Offences Act, Ontario Human Rights Code, as well as practical knowledge of court procedures would be an asset
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources - Employment Services at (416) 393-4570.

The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.