Mechanical Technician/Installer
Cask Brewing Solutions
Calgary, AB
Are you looking for a chance to join a booming company that still has a small-business feel?

Cask Global Canning Solutions (http://www.cask.com/) is a successful and growing company, and thanks to our ongoing success we’re expanding our installation team.

We’ve been around since 1999, providing innovative and affordable canning systems to the world’s craft beverage businesses. Some of these creators include craft beer, cider, wine, cold brewed coffee, kombucha and other life-enhancing beverages. Cask has installed more than 1000 canning systems in over 50 different countries across the world, and now we are looking for someone new to join our team.

Mechanical Technician/Installer;

Your main purpose in this role will be to facilitate the installation and training of our canning systems. Your work will largely focus on getting the machine operating at high efficiency and training the customer operators. Our installation process takes between one and five days, depending on the canning line and customer environment.

Using your knowledge of mechanical/pneumatic/electrical systems and components, you’ll ensure that every installation is a success. Since installs and customer environments can be unique, you’ll need strong analytical and troubleshooting skills and a can-do-it attitude (get it!). You’ll need to be great at communication in order to help our customers learn their Cask system quickly.

You think on your feet and enjoy working in unfamiliar territory. Sometimes you’ll need to leverage your knowledge and authority in finding creative ways to move forward.

Most importantly, succeeding here requires taking ownership: being invested in customer success and finding ways to make our services better. So, if you know how to improve delivery and make your job easier, we want to hear about it.

On a practical level you will:
  • Arrange for travel leveraging our travel management partner including air, hotels and car rentals
  • Travel to customer locations (worldwide)
  • Consult with customers to understand their site-specific needs and goals
  • Provide consultation on machine functions/abilities, as well as operational instructions
  • Conduct test and product runs
  • Test designs for functionality and efficiency
  • Assess any issues in installation/set-up and find solutions
  • Order new parts/repair damage parts as necessary
  • Document issues/machine outputs
  • Be an ongoing remote resource for customer questions/issues
You’re a perfect fit for this role if you’re:
  • Customer service-oriented – you understand what makes great customer service. Your strong communication and follow-up skills means your customers are always satisfied.
  • A team player but can also work independently - your teammates can count on you to support the team and pitch in wherever you can. When you need a hand, you have no problem asking for help.
  • Resourceful – you’re able to think on your feet, evaluate situations and adapt to a new plan.
  • Adaptability – you understand the end-goal but remain flexible in your approach to get the job done.
  • Passionate – about the industries and communities we serve.
Working at Cask Global Canning Solutions;

This is a full-time, permanent role with a competitive salary plus bonuses. We also offer a comprehensive group benefits package (health, dental, etc.), and 3 weeks’ vacation. There will be a significant amount of travel in this role, approximately 50% of your time. Days will typically be between business hours but will sometimes include evenings and weekends when you’re on the road.

You’ll be joining an organization of about 50 people, which means that all your hard work is going to get noticed. Despite our incredible success and recent expansion, we still have the feel of a small family business, and you’ll see that from day one.

Qualifications;

  • Diploma in mechanical, electrical or automation technology, or equivalent work experience
  • Experience troubleshooting mechanical/pneumatic/electronic components
  • Experience in a customer-facing role in a similar industry
  • Strong written and verbal communication skills
  • Proficiency with relevant software, including CRM software (Salesforce), MS Office (especially Outlook, Word, Excel), online expense management and similar online tools
  • Familiarity with PLC and HMI programming would be an asset
  • Ability and desire to travel regularly (often outside of Canada)
  • Valid passport and driver’s license
  • Ability to carry credit card expenses up to $10,000 within a month
  • Ability to lift/carry up to 25 lbs.
How to Apply;

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.