Customer Service Representative
Medtronic
Brampton, ON
Careers that Change Lives

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary.
May manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Maintains comprehensive knowledge of Medtronic products and services.
Researches, tracks and provides problem resolution relating to freight, carrier or other issues and communicates to the appropriate internal or external customer.
Determines corrective course of action in problem situations, balancing customer satisfaction and financial costs.
Brings forth best practices ideas and process improvements.
Fosters an environment of continuous improvement.
Utilizes company policies and procedures while providing world class customer service.
Hours of Service: 8am-8pm Monday – Friday.
Must Have: Minimum Requirements

Minimum of 2 years of relevant experience
Bachelor's degree is required
English and French (preferred)
Strong computer navigation skills, ability to work in multiple applications simultaneously
Composure: Ability to work in high-pressure situations and deals with conflict effectively
Nice to Have

Proficient in MS Office (Excel, Word/Powerpoint)-basic.
Previous Healthcare or Consumer Package Goods industry experience preferred.
Knowledge of SalesForce.
Experience using SAP R/3, SAP CRM.
About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.