JOB SUMMARY:
At the Humane Society of Oakville, Milton & Halton (HSOMH), every donation helps provide care, shelter, and second chances for animals in need. We’re looking for a detail-driven, organized, and people-focused Annual Giving Coordinator to join our Fund Development team.
This role is ideal for someone who loves both donor stewardship and data accuracy — someone who gets satisfaction from clean databases, organized reporting, accurate gift processing, and ensuring every donor interaction is recorded and handled with care. You’ll play a key role in supporting fundraising success through donor administration, stewardship coordination, reporting, and relationship management.
If you enjoy working behind the scenes to help fundraising campaigns run smoothly while also building meaningful donor relationships, we’d love to hear from you.
REPORTS TO: Manager, Annual Giving
DEPARTMENT: Fund Development
SALARY: $27.06/hr
JOB TYPE: Full-Time, Permanent
SCHEDULE: 35 hours per week, Monday to Friday, morning/afternoon shifts and afternoon/evening shifts as required. Can include some weekends for events.
RESPONSIBILITIES:
- Provide outstanding customer service to community members including donors, sponsors and partners through various forms of communication, with a high volume of phone communication. This role is the first point of contact for donor-related inquiries for the development team
- Coordinate and process all incoming donations as well as issuing tax receipts, with an excellent level of detail and accuracy
- Ensure the integrity of all data entered in the donor database.
- Coordinate ongoing execution of and adherence to HSOMH’s stewardship plan, including stewardship mailings and action assignments
- Administer the Loyalty League monthly donor program (upgrades, declines, changes, etc.)
- Coordinate tribute and memorial gift communications and follow-up
- Coordinate and execute kennel sponsorships and Bingo programs
- Engage and coordinate volunteers for development-related activities
- View all interactions with donors/supporters as an opportunity to build and deepen relationships
- Support programming and related tasks executed by the Development team
- Actively participate and encourage the engagement of others in HSOMH and community events
- Collaborate with the development team in the growth and retention of supporters through various programs and initiatives
- Ensure all funds raised are received and processed as per HSOMH policies and Canada Revenue Guidelines.
- Other Duties as requested and/or assigned.
WHAT YOU BRING TO THE ROLE:
- Post secondary education and/or equivalent experience in database management and customer service.
- At least 2 years experience in an administrative, donor relations, or data entry focused.
- Familiarity working in a customer/donor database, with expertise in Raiser’s Edge being highly desirable
- Proficiency in the use of Microsoft Office Suite
- Exceptional attention to detail and commitment to data accuracy and integrity
- Comfortable working with large volumes of donor data, reports, and fundraising KPIs
- Enjoys organization, problem-solving, and ensuring information is accurate and complete
- Knowledge and experience of the charitable and not-for-profit sector an asset
- Strong time-management skills with the ability to manage multiple priorities and deadlines
- Excellent oral and written communication skills
- A people-first mindset. You see each stakeholder interaction as an opportunity to strengthen relationships and foster support for the organization.
- Self-starter who takes initiative and can work independently with minimal supervision
- Collaborative, solutions-focused and enjoys working within a team
- Strong relationship-building skills with an ability to develop a positive rapport with a diverse range of individuals
- Demonstrated understanding and ability to manage sensitive information and maintain confidentiality.
- Natural affinity for ensuring fun in the workplace
At HSOMH, we value team members who take initiative, communicate openly, and approach their work with accountability, professionalism, and compassion. The successful candidate will demonstrate strong attention to detail, sound judgment, adaptability, and a collaborative mindset, while contributing positively to both team culture and the donor experience.
This position typically involves working in a shelter environment with exposure to animals of various species and sizes. It may require occasional evening, weekend, or holiday hours to accommodate the needs of the organization. The job may also involve physical tasks such as lifting, bending, and standing for extended periods.
Note: This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.
As a primary relationship building role for the organization, the Annual Giving Coordinator will be in-person, supporting teammates on a daily basis.
Pay: $27.06 per hour
Application question(s):
- We'd love to learn more about you so we ask that you submit a cover letter with your application. If you decided not to, please outline your decision against.
Work Location: In person
