Posting Number: ROM20-156E
Title: Director, Patient Care Services
Position Status: Regular Full-time
Job Schedule: Days
Department: Integrated Schizophrenia Recovery Program
Site: Royal Ottawa Mental Health Centre
About The Royal
As one of Canada’s foremost mental health care and academic health sciences centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Everyday, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education. Looking towards the future of mental health care, The Royal intends to deliver faster access to better treatment. The emerging vision for The Royal is a hospital without walls – a future in which mental health care meets people where they are, leveraging technology to center care around those who need it, and to work in harmony with other aspects of health and community. A significant program at The Royal is the Integrated Schizophrenia Recovery Program (ISRP)
The Director, Patient Care Services in the Integrated Schizophrenia Recovery Program provides context and strategic guidance in the operations of a program striving to be the class leader in delivering exceptional quality and research informed services to those suffering severe and persisting mental illness such as Schizophrenia within the Royal Ottawa Health Care Group. This position guides and directs the delivery of patient care services specific to the Integrated Schizophrenia Recovery Program in collaboration with the Clinical Director, including the implementation of service standards, performance metrics, and human resource management. The Director will also have accountability fostering positive staff, physician, client and family and community partner engagement while ensuring accreditation and evidence-based standards for programming and collaborating towards future growth for the program.
Accountability #1: Delivery of patient care services
Oversees operations in line with the clinical context of the ISRP.
Ensures integration of clinical research and teaching with clinical practice.
Provides leadership, direction, community partner building and mentorship for/within ISRP.
Ensures efficient, effective and empowered delivery of interdisciplinary services.
Ensures the delivery of high quality clinical services and outcomes within ISRP.
Accountable for program performance and achieving quality indicators, including those established by Health Quality Ontario
Demonstrate a commitment to programming inclusive of diversity and addressing the social determinants of illness and health
Accountability #2: Ensuring Client and Family Centred Care
Works closely to ensure Client and Family representatives of ISRP have direct involvement in significant decisions pertaining to the growth and evolution of the Program.
Ensure client and family centered models of care are encouraged and expanded within ISRP
Accountability #3: Management of the Human Resources functions.
Guides and manages the overall provision of patient care services, policies, and programs for ISRP and its readiness for future service planning.
Accountable for the effective and efficient utilization of human resources with applicable collective agreements; policies and procedures; and legal requirements.
Coaching and mentoring staff, oversee talent management processes
Promoting and fostering a safe and healthy work environment.
Adherence to patient and workplace safety policies and practices.
Adherence to respectful workplace policies and practices, including the programs relationship with physicians.
Accountability #4: Management of operating and capital budgets.
Planning, developing and administering operating and capital budgets. Includes liaison with funding sources.
Ensuring that the financial, performance and other information used for decision making is reliable and adequate.
Accountability #5: Strategic Planning in line with Corporate Goals.
Ensuring development of Program Goals & Objectives that are respectful of Corporate Goals.
Facilitating evaluation of the Program.
Ensuring integration of clinical research and teaching with clinical practice.
Accountability #6: Representation of the program and ROHCG.
Participating as appropriate in corporate teams, working groups or committees.
Representing the ROHCG and Program at community committees and partnerships.
Together with the Clinical Director, ensuring strong relationships with The Institute of Mental Health Research and the University of Ottawa, including their researchers and learners.
Responsibility for policy/practice and procedure development and documentation related to ISRP.
Works in a manner that is conducive with staff and patient/client safety practices, policies and procedures of The Royal.
Ensures a work environment that is conducive to The Royal’s Harassment-Free Workplace Policy.
Masters degree in related health care/administration or equivalent combination of education and experience.
Registration with Professional Association/College as appropriate
Minimum ten years experience in related health care field including five years in management
Awareness and support of Clinical Informatics as a tool to develop knowledge and expertise, and integration of technology based solutions into research, and patient and family care
Knowledge of inpatient, outpatient and community mental health system and models of service.
Previous experience with provincial networks
Recovery orientation and experience with program design
Experience working with clients and families in program design and evaluation
Demonstrated knowledge and skill related to clinical practice issues
Demonstrated effectiveness working within a cross-functional environment
Experience working within a unionized environment
Experience with developing close working partnerships, including with community mental health partners, regional hospitals and the hospitals in the Mental Health Cluster (Ontario Shores, Waypoint, CAMH).
Knowledge of Project Management (development, implementation, and evaluation)
Exceptional organizational, facilitation and problem-solving skills
Ability to manage conflicting priorities/multiple demands
Ability to work independently
Ability to establish and maintain strong relationships
Ability to work with a variety of professionals as a member of an interdisciplinary team
Ability to effectively communicate (verbal & written) with internal and external stakeholders at various levels
Valid Driver’s License and access to a vehicle
English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.
All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
Please apply by clicking on the Apply button below.
The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
The Royal is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.