Role Summary
As the Project Coordinator - Customer Education, you will support the Customer Education Team to ensure maximum efficiency for processes and project tasks related to designing, delivering, and evaluating award-winning education for Eminence’s new product launches and promotions. You will work with the Customer Education Project Manager to support project scoping, prioritization and organization of tasks, project schedule management, executing communications, and facilitating approval processes. You will report directly to the Customer Education Project Manager.
Responsibilities
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Assist in the development of launch project plans based on companywide Critical Paths and Customer Education Launch Project templates
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Organize, administer, and maintain launch project tasks and timelines for Customer Education deliverables
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Effectively communicate cross-functionally and partner with a variety of roles and departments
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Monitor project progress and inform stakeholders of the status of project deliverables and escalate any concerns and roadblocks as necessary
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Assist in the evaluation of Customer Education deliverables for each launch to ensure learnings and successes are documented, communicated, and implemented into future launches and promotions
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Assist in the evaluation and audit of Customer Education resources and processes to support the advancement of Customer Education launch projects
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Coordinate with and support the Customer Education Project Manager in implementing new initiatives focused on evolving education tools and resources, delivery and evaluation methods to support launch projects
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Maintain and encourage timely entries into project management tools for launch projects
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Assist the Customer Education Project Manager with research, data collection and analysis, presentation of findings and project report generation
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Support with proofing and updating Customer Education material to ensure ongoing quality, accuracy, and relevance
Qualifications
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3+ years of progressively increasing experience in a project administrative role. Experience with education projects is an asset
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Diploma or degree in Business, Education and/or Marketing or an equivalent combination of training and experience
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Competency with Project Management software (including Asana and Smartsheet)
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Data analysis and reporting experience is required
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Experience with consumer-packaged goods, ideally in the spa and/or personal care sector, is an asset
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Customer Education experience is an asset
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Excellent verbal/written communication and interpersonal skills
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Effective time management, multi-tasking, and organizational skills
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Intermediate to advance MS Office competency (PowerPoint, Word, Excel, Outlook)
Total Rewards
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Competitive salary, quarterly and annual bonuses based on individual and company goals
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100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
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Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume.
Applications are currently being reviewed. Immediate submissions are still welcomed.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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