What we do and are proud of
At Brentwood Bay Resort, unforgettable guest experiences begin with an exceptional team. Our spa is a place of calm, care, and connection where every detail matters and every guest is welcomed with warmth and professionalism.
Our wellness offering blends spa, sauna, and ritual-based thermal bathing into a social, sensory, and intentionally active experience. It’s not just about relaxation, it’s about how guests feel from the moment they arrive to the moment they leave.
Why this role matters
As a Spa Experience Host, you support both the guest journey and spa operations during evening hours. You ensure a seamless, organized, and welcoming environment while helping maintain the elevated standards of our spa experience.
This is a dynamic, guest-facing role that blends hospitality, coordination, and hands-on support.
What you'll do
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Welcome and check in spa and sauna guests
- Manage bookings, phone/email inquiries, and appointment changes
- Process payments and guest documentation accurately
- Support sauna and cold plunge experiences; educate guests on safe use
- Monitor guest flow, wellbeing, and overall experience
- Maintain cleanliness and presentation of spa, treatment rooms, and thermal areas
- Reset treatment rooms; manage linens, laundry, and supplies
- Recommend services, retail products, and memberships
- Communicate with spa team to ensure smooth daily operations
What you'll bring
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A fun, energetic, and resilient personality
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Fluent English with clear, confident communication skills
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Strong attention to detail and comfort enforcing safety guidelines
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Ability to perform physically active work, including standing, walking, lifting, bending, and frequent cleaning
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Previous sauna, cold plunge, spa attendant, or wellness hospitality experience (strongly preferred)
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First Aid certification (or willingness to obtain)
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Confidence working in wet environments and high-traffic guest areas
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A reliable, accountable, and team-oriented approach
Schedule
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Full-time and Part-time positions available
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Shifts scheduled between 1:30 pm and 9:30 pm
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Availability required Monday through Sunday on a rotating schedule
What’s in it for you
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Competitive wage between $21–$23/hour + gratuities
- Extended health and dental benefits after three months (for eligible employees)
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Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
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Career development opportunities and leadership growth in a supportive team
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Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family
Brentwood Bay Resort is an equal opportunity employer. We thank all applicants; only those selected will be contacted.
