Drive Excellence. Lead a Winning Team. Deliver Exceptional Customer Experiences.
Kitchener Nissan is seeking an experienced, motivated, and customer-focused Service Manager to lead our Service Department. This is an exciting opportunity for a proven automotive leader who thrives in a fast-paced dealership environment and is passionate about developing people, growing business performance, and delivering outstanding customer satisfaction.
As one of the region's busiest Nissan dealerships and a high-volume used vehicle retailer, our Service Department plays a critical role in both customer retention and the efficient reconditioning of used vehicle inventory. We are looking for a leader who can balance exceptional customer service with strong operational performance in a busy and dynamic environment.
What You'll Do
- Lead, coach, and develop a high-performing team of service advisors, technicians, apprentices, and support staff.
- Drive service department profitability while maintaining exceptional customer satisfaction scores.
- Oversee the efficient reconditioning and preparation of a high volume of used vehicles to support sales operations.
- Monitor and improve key performance indicators including labour sales, effective labour rate, technician productivity, reconditioning turnaround times, and customer retention.
- Ensure efficient scheduling, workflow management, and shop capacity utilization.
- Handle customer concerns professionally and proactively.
- Maintain compliance with Nissan standards, dealership policies, and health and safety requirements.
- Collaborate with the Parts, Sales, and Fixed Operations teams to achieve dealership goals.
- Recruit, train, and mentor team members to support long-term growth and succession planning.
- Foster a positive, accountable, and customer-first culture.
What We're Looking For
- Minimum 3–5 years of automotive service management experience.
- Strong leadership and team-building skills.
- Experience managing a busy service operation with significant used vehicle reconditioning volume.
- Proven track record of achieving financial and operational targets.
- Exceptional customer service and conflict-resolution abilities.
- Knowledge of dealership management systems and service operations.
- Excellent communication and organizational skills.
- Valid Ontario driver's licence with a clean driving record.
- Nissan or import-brand dealership experience is considered an asset.
What We Offer
- Competitive salary plus performance-based bonus program.
- Comprehensive benefits package.
- Ongoing manufacturer and leadership training.
- Career advancement opportunities.
- Supportive ownership and management team.
- Employee vehicle purchase and service programs.
- A modern facility with industry-leading tools and resources.
Join the Kitchener Nissan Team
If you're a results-driven leader who is passionate about delivering exceptional customer experiences, managing a busy service department, and supporting one of the area's largest used vehicle operations, we'd love to hear from you.
Job Type: Full-time
Pay: $110,000.00-$165,000.00 per year
Ability to commute/relocate:
- Kitchener, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- service manager: 1 year (preferred)
- car dealership: 1 year (preferred)
Work Location: In person
