SERVICE ADVISOR Murray GM Buick Penticton
WHAT THE WORKER IS LIKE?
Service Advisor:
• Must be a decisive person who is genuinely customer-oriented and has the ability to readily
establish rapport and trust with customers as well as a strong interest in exceeding customers'
expectations.
- Must be capable of handling dissatisfied customers and customers who are unsure of repairs
and costs of service – solution and result orientated
- Must have strong organizational skills and the ability to schedule jobs and Technicians under
time pressures.
- Must work congenially with other team members, with Technicians, and with those in other
departments within the dealership.
- Be willing to stay beyond regular business hours to ensure customer satisfaction
WHAT THE WORK IS LIKE?
The work of Service Advisor:
• Has as their major responsibility the task of satisfying customers by expediting the repair and
service of their vehicles within an expected length of time and at an expected cost.
- Involves patiently listening to customers describe vehicle problems, determining the appropriate
work involved in the repairs, and accurately recording problems and authorized repairs on work
orders so that the Technician understands what to do.
- Requires accuracy, attention to detail, and clear communication with other team members and
departments in the dealership.
- Requires the continuous updating of technical knowledge by reading service bulletins and
consulting with Technicians.
- Requires a genuine concern about customer enthusiasm, as evidenced by consistent follow-
through with customers.
- Have knowledge of automotive workflow software – ADP, RIM, MS OFFICE
