About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB ID #:
Quality Management Coordinator - Environmental Services
100 King Street West 14th floor
NUMBER OF VACANCIES:
2 Full-Time Regular
Non Union Mgmt Professional
HOURS Of WORK:
35.00 per week
$44.057 - $51.526 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
Job Description ID #:
SUMMARY OF DUTIES
Reporting to the SPM of Quality Management for Environmental Services, the Quality Management Coordinator will provide support to a multi-functional workforce engaged in the delivery and direction of services to the public and internal clients. The Coordinator will perform specialized administrative and technical work related to the identification, evaluation, prioritization and implementation of the Division’s Quality Management System initiatives including performance measurement, process and continuous improvement, quality planning, operational planning, regulatory and legislative compliance.
Accountable for ensuring that initiatives are delivered in accordance with City and Provincial guidelines through effective and efficient use of financial and staff resources. Using a "best practices" approach, develops and delivers quality services in a timely and cost-effective manner
The Quality Management Coordinator will support the development, operation and maintenance of a divisional Quality Management System and the delivery of various strategic, technical, research, legislative and operational duties related to Environmental Services programming in the areas of Parks Development and Operations, Cemeteries, Forestry, Horticulture and Waste Management to meet the growing needs of the residents and businesses of the City of Hamilton.
Support the development, implementation and management of a Quality Management System (QMS) framework and program for the Environmental Services Division for a multitude of programs.
Review and update procedures related to the QMS on a regular basis to ensure that they continue to meet the requirements of the Corporation, Department, Operational
Standards, Compliance Reporting and Legislated and Legal requirements.
Support the management team and provide training and support on the Quality Management System and associated initiatives to those within the Division.
Interact with consultants and other levels of government or industry associations on Divisional projects including the preparation of specifications and terms of reference, researching and overseeing the collection of data and reviewing/commenting on consultants reports and recommendations.
Coordinates projects that are of a Divisional and strategic nature and focused on Divisional objectives; Assists in the development of strategic briefings to the Manager; and writes reports, presentations, and other documents as required. Participates in multi-disciplinary teams and represents the Division on projects as directed.
Prepare or review as required, recommendation, technical and performance reports arising out of this area of responsibility for presentation to Manager, Director, General Manager, Council, various committees or community groups of the City.
Coordinate the divisional KPI/Performance measurements; provide analysis of trends with an emphasis on dashboard style reporting and support sections with required scorecard information.
Process and Continuous Improvement
Lead or participate in medium to large-sized continuous improvement projects in the Division; conduct process audits to document and identify opportunities for performance improvement and participate in defining project scope and support project charters, analysis and deliverables.
Support change management recommendations in response to identified process improvements and implementation of same.
Quality Management Program
Develop and maintain a framework for the implementation of quality management style processes throughout the Environmental Services Division and ensures it is aligned with the departmental quality management processes.
Utilize Intelex or other document control software to ensure maintenance of the Quality Management System. Maintain a library of regulatory documentation and ensure staff are briefed on and understand any new legislative requirements, ECAs, related permits and procedures. Quality control and review the operating procedures system for the division.
Conduct field and internal audits related to the Quality Management System and work with cross divisional teams to conduct audits to ensure compliance; This may at times include leading the audit, which includes setting the agenda, meeting with management, performing the audit, closing meeting with management and issuing non-conformances.
Operational Planning and Legislative Compliance
Coordinate the implementation of operational initiatives oriented to improve the efficiency and effectiveness of Divisional operations; Provide research and analysis on pertinent issues, develop policy or make recommendations for appropriate action to the Manager.
Ensures all site and Environmental Compliance Approvals and Permit requirements for Divisional sites and facilities are met. Complete applications to amend or obtain new ECAs.
Communicate with regulatory agencies to ensure the City is up to date with any changes applicable to legislated programs. Supports Divisional environmental and legislative needs, coordinates responses and provides advice related to impacts of new or changing legislation.
Prepare or support the preparation of reports to other levels of government or industry associations, ie. RPRA data call, MBN Canada, etc.
Develop reporting mechanisms to ensure operational planning is easily monitored and managed.
Mentor junior staff involved in the above initiatives to instill a culture of performance measurement, continuous improvement, and the need for quality and operational plans with open and transparent communication.
Identify, analyze, and escalate any issues, risks or changes as required.
Ensure compliance with Corporate/Division/Departmental rules, regulations, procedures, policies and safe working practices.
Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to
Occupational Health and Safety.
Perform other duties as assigned that are directly related to the major responsibilities of the job.
1. Proven demonstrated knowledge of the practices and theories of environmental monitoring and regulation normally acquired by attaining a College Diploma or University Degree in environmental studies with emphasis given to regulatory affairs, or an equivalent combination of education and relevant work experience. PMP designation and Lean Six Sigma certification would be considered an asset.
2. Proven experience and knowledge of applicable theories, practices and trends in project management, process improvement, integrated management and quality management systems.
3. Knowledge and understanding of performance measurement and continuous improvement processes in an operations related / public works environment. Proven experience in leading change and deploying continuous improvement programs; public sector and unionized environment an asset.
4. Previous experience working with regulatory affairs and environmental monitoring/protection. Conducting field inspections and applying for an amending Environmental Compliance Approvals. Working with other agencies which may include but are not limited to: Ministry of the Environment, Niagara Escarpment Commission, Conservation Authorities, Environment Canada and various municipal departments/divisions.
5. Ability to lead, motivate and coach diverse teams to obtain cooperation, instill accountability and achieve results.
6. The Quality Management Coordinator will possess a demonstrated record of performance, project leadership, technical competence, environmental diplomacy, customer focus, innovation/creativity, team advocacy and commitment to results. The incumbent will have a high level of personal integrity and will be an excellent communicator.
7. Considerable demonstrated experience in a public works environment with experience and responsibilities for policy/program initiatives and analysis, project management, and change management strategies.
8. Extensive relevant experience in the municipal Public Works environment with relevant business knowledge.
9. Must be self-motivated and capable of working independently and as part of a team. Must excel at planning, organizing, and implementing projects.
10. Highly effective leadership, facilitation, communication, presentation, conceptual problem-solving, interpersonal and organizational skills, with the ability to multi-task and adopt quickly to change.
11. Knowledge of Divisional programs and services; the City’s role, function, legislative and policy framework; and current issues affecting local government with an understanding of public sector management accountability framework.
12. Computer literacy and proficiency utilizing Microsoft products (Word, Excel, Power Point, & Outlook), and other software programs which may be required by the Division such as Hansen, Infor EAM, Intelex, MS Projects, Visio, etc.
13. Possess excellent public relations, report writing, and presentation skills and demonstrate the ability to lead and participate on diverse teams.
14. Demonstrated ability to maintain confidentiality, exercise good judgment and discretion in dealing with politically sensitive and labour relations matters.
15. Must possess a valid Class “G” Driver’s Licence with provision of a vehicle by the applicant for use on the job.
16. Ability to work outside regular business hours, as required.
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.