Position: Clinical Manger, Operations - (Part Time)
Department: Operations, Flow and Patient Registration
Site: Mississauga Hospital - Travel between all sites
Hours of Work/Shifts: evenings, nights, weekends, holidays
Posted: January 30, 2020
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
Reporting to the Director, Operations, Flow and Patient Registration, the Manager, Clinical Operations, brings strong leadership and management skills to teams working to build and sustain excellence at Trillium Health Partners.
This position will be the most senior manager on-site during nights, weekends and holidays. The role will work closely with, and provide leadership to, clinical and support staff to ensure overall smooth operations through the coordination of patient services and organizational activities. The Manager, Clinical Operations will also coordinate after-hours responses to crisis and emergencies, provide support and initial investigations to ensure optimal management and communication of the event, and identify any residual requirements.
The preferred candidate has proven and effective leadership and management skills including change management, a commitment to high quality work, patient safety, and best possible outcomes, a strong customer service orientation and a strong work ethic grounded in integrity and values that are aligned with Trillium Health Partners.
Job Duties & Responsibilities:
Responsible for overseeing continuity of clinical operations during nights, weekends and holidays
Fosters collaborative communication with internal teams and community partners
Supervises after-hours clinical services and primary crisis contact for all clinical activity areas in hospital (e.g. supporting discharge plans, resolving family conflicts, emergency services).
Identifies and communicates clinical concerns or systems issues that occurred during nights, weekends or holidays to manager for action.
Expedites, prioritizes, synchronizes and mediates clinical issues, barriers.
Primary liaison with the on call team to escalate unexpected incidents
Works collaboratively in partnership with program managers to ensure that program service needs are met and that resource allocation is appropriate
Coordinates and redeploys staff to achieve appropriate skill mix based on patient safety, departmental coverage needs, and associated risks.
Collaborates with inpatient managers to identify process improvement strategies to improve the current inpatient system and reduce patient length of stay (LOS).
Works with patients and families as partners in care; collaborates to continuously improve the patient experience
Credentials, Experience, and Skills:
You are a Regulated Health professional and have 3 to 5 years’ experience working with patients within an acute care facility. Additionally, you will have:
Master’s degree preferred (e.g. Health Administration, Leadership, Quality)
Ability to navigate ambiguity in a complex and fast-paced environment
Proven success in managing changing and transforming workplace culture
In-depth knowledge of health care, occupational health and safety, privacy and related legislation, and infection control practices
Excellent verbal and written communication and interpersonal skills to enable you to work within a collaborative and diverse inter-disciplinary team.
Strong leadership skills, self-motivation and the ability to work successfully, both independently and in team settings.
Excellent decision-making and problem-solving skills to intervene in critical and complex situations.
Computer literacy, including familiarity with MS Office suite, staffing and workload applications.
Position Location and Travel:
Travel between all sites of Trillium Health Partners will be required.
Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.