Admissions Officer
University of Waterloo
Waterloo, ON
Term: 8 months

The Admissions Officer is one of a team of such positions responsible for the processing of all non-Ontario secondary school, out-of-province and international applications for undergraduate studies. The Officer aids in the Ontario Secondary School applications, recruitment activities and offer processing. The Officer acts as a liaison for the Registrar’s Office while providing specialized knowledge of admissions and related operations to the Faculties through the appropriate Admissions Committee. The incumbent has direct impact on the university’s success, reputation, mandate and successful implementation of enrolment targets. The mission critical work done in this position has a direct effect on Waterloo’s ability to meet enrolment targets, and in turn, the University and Faculties’ budget. The incumbent works as a member of the Faculty Admissions Committee and with the Faculty, University Colleges’ and Registrar’s Office recruitment specialists. The incumbent is accountable for decisions which commit the University to a binding agreement of admission. The incumbent is required to oversee and maintain consistent and equitable assessment and decision making. The incumbent is accountable for the application of constructive, critical and independent unbiased judgment and must recognize the need for departures from established policies and procedures and the ability to deal with such appropriately. The incumbent undertakes research and provides critical recommendations for progressive improvements in policies, regulations, and procedures necessary to meet both an informed and assertive society in a competitive academic environment.

This role is contingent on funding.

Assess Applications & Communicate with Applicants

The Officer determines eligibility for consideration which includes the assessment of complicated and diverse education backgrounds from education systems worldwide
Responds to inquiries from applicants, their family and campus clients, regularly and builds individual connections with applicants
Responsible to communicate both positive and negative decisions
Presents special cases for consideration by Faculty Admissions Committees
Ensures accuracy and consistency in assessment processes
Determines admissions conditions, scholarship levels and transfer credits as appropriate to each individual application
Develops highly specialized communications for egmented audiences and individuals
Trains new Admissions Officers and assists with training of other Admissions and Recruitment staff
Research & Policy Development

Provides reports, research, historical analysis and identifies trends internal to Waterloo, system wide in Ontario, Canada and internationally. Tracks details on applicant pool during and after an admissions cycle
To inform future admissions policy changes, undertakes activities to assess validity, equity and transferability of secondary and postsecondary credentials of educational and English language credentials from systems in Ontario, other regions of Canada and other Countries
Defines project goals, activities, timelines, deadlines, deliverables and accountabilities
Anticipates the impact of policy driven changes and external factors
Challenges policy, identifies and provides viable solutions for consideration
Recommends appropriate course of action. The Officer presents research findings, progress reports and recommendations for policy and procedural changes to committees in the Registrar’s Office and in the Faculties
Recruitment and Admissions Activities

The Officer represents their faculty at recruitment events responding to detailed questions about admissibility and admissions requirements applied to individual, and routinely complicated cases
Assists clients with understanding and interpretation of admissions requirements
Explores and addresses the unidentified, underlying and long-term stakeholder needs
Edits admissions content in recruitment publications
Assists with recommendations for and testing of systems changes
Contributes to the activities involved in Registrar’s Office led events such as convocation and examinations
Provides guidance, training and framework for research projects
Provides input to the Manager Admissions for Admissions Assistants and student appraisals
University degree or equivalent education and experience is required
Knowledge of University of Waterloo and Faculty policies and practices with respect toadmissions and recruitment is essential
A strong preference will be given to candidates with comprehensive knowledge of and experience with Canadian and international education systems and curricula required to support achieving the university’s ambitious domestic and international enrolment goals
Aptitude for and experience in conducting research and report writing is required
Strong analytical abilities are essential
Exceptional oral and written communication, interpersonal, organizational, and customer service abilities are essential requirements as well as the ability to manage concurrent projects and deadlines
Demonstrated proficiency in the use of Word, Excel and Access is required
Knowledge and experience with computer-assisted admissions systems and record-keeping required
Comprehensive understanding of and experience in implementing enrolment management (marketing) principles and practices specifically related to non-OSS (non-Ontario Secondary School) undergraduate student recruitment and admissions is desirable
Microsoft word - Intermediate, Excel - Advanced, PowerPoint - Intermediate
Advanced knowledge of student records administration software
Intermediate knowledge of document management systems
Travel within Canada and abroad may be required
Intermittent work outside the normal operating hours of the institution