Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
The Retail Performance & Operations Director reports to the Market Vice President and collaborates with corporate, regional and store leadership teams to improve retail performance and retail excellence across the market. The Director of Retail Performance & Operations monitors and reviews the performance of each store and partners with Store Directors to enhance performance across sales, client experience, store and team productivity, operations and compliance. The Retail Performance & Operations Director also collaborates with each store leadership and the store maintenance and planning teams to ensure that all stores reflect the Tiffany brand image at all times.
In collaboration with the MVP help build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities
Work in partnership with the MVP, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
Leveraging the Retail Training Team and through effective store interactions help identify actions and learning strategies to support our agile business needs and ensuring each store is equipped with a 360 vision of the business which continuously supports elevating the in store Client Experience.
Design tailored by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience.
Lead and plan activities in store to deliver client service results with full support of regional teams and corporate departments.
Proactively drive the region’s filtration efforts ensuring streamlined effective communications and processes throughout.
Lead and/or take a proactive role in regional projects and execute business initiatives including but not limited to: store incentives and/or retail specific projects when required.
Drive Operational Excellence
Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring solid operational knowledge for all team members, inclusive of new hires, with continuous coaching in support of service excellence.
Analyze and monitor individual store stock productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across regional departments and store teams.
Identify innovative action plans with MVP, Store teams and functional departments (as appropriate)to minimize operating costs and operational risks.
Analyze and follow controllable costs to meet budget.
Strengthen and Support Policy & Procedure Compliance
Foster day-to-day operational excellence mindset in the region and build community amongst teams
Lead region and individual store inventory accuracy and integrity plans through analysis, teams, & process to reduce:
Shrink in close partnership with Global Protection
Compliance on Company policy and procedure
Drive market a udit compliance with Internal and Sales Audit teams.
Lead Retail Projects
Lead efficient flow of products inclusive of: store openings, pop ups, delivery schedule , pullbacks, logistics in partnership with Merchandising, Supply Chain/ Logistics.
Coordinate with Store Planning / Maintenance on new openings and renovations minor work flow and repairs.
Drive new tools and coordinate store issues follow up with IT.(i.e.l ead new release, training, issues).
Rethink business practices and provide feedback on current policies & procedures.
Demonstrates agility and adaptability to a changing market and competitive environment
Leads with a proactive approach to capturing opportunities and problem solving
Fosters and promotes a collaborative approach
Exhibits a strong sense of self-awareness
Identifies opportunities of growth in each store to increase overall market performance
Offers support and knows how & when to seek assistance
Encourages dialogue and welcomes diverse points of view
Creates the right conditions for cooperation within the team
Flexes style to motivate, push and inspire diverse teams
Empowers Team and holds self & others accountable
Embraces challenges and encourages others to do so
Instills confidence in the capacity to succeed
Asks questions and seeks to understand alternative perspectives
Learns from successes as well as set-backs
Welcomes being challenged and is open to changing their mind
Supports diversity and embraces differences
Implements client and people centric solutions
Proactively seeks feedback and recommendations from Clients & others
Effectively communicates the ‘why’
Inspires others to be agents of change
Adapts quickly and remains positive and solution focused
Confident in taking initiative and identifying the appropriate course of action