Builder Appliance Sales Representative
Who We Are
For over 40 years, Keyesbury Appliances has been one of Ottawa's trusted appliance suppliers, providing premium appliances, white glove delivery, professional installation, and exceptional customer service to residential home builders, contractors, and homeowners throughout the Ottawa region.
Our reputation has been built on strong relationships, quality products, and making the appliance buying experience as seamless as possible for our customers.
We're looking for a motivated sales professional to join our Sales Team. If you enjoy building relationships, solving problems, and helping customers find the right solutions, we'd love to hear from you.
Why Join Keyesbury?
- Competitive base salary plus performance-based commission.
- Opportunity to build a rewarding career with a well-established and respected local company.
- Supportive and collaborative team environment.
- Opportunity to build lasting relationships within Ottawa's residential construction industry.
- The chance to play an important role in the continued growth of Keyesbury.
What's the Role?
Reporting to the Sales Director, the Builder Appliance Sales Representative is responsible for developing new business opportunities while maintaining strong relationships with existing builder customers throughout the Ottawa region.
You will work closely with builders, developers, contractors, and our internal team to deliver an exceptional customer experience from the initial conversation through project completion.
This is a relationship-driven sales role that combines business development, account management, and project coordination. Success is built on professionalism, trust, and helping customers find the right appliance solutions for each customer's unique project.
Your Responsibilities
Business Development
- Prospect and develop new builder relationships throughout the Ottawa region.
- Identify and pursue new construction and renovation opportunities.
- Generate leads through networking, referrals, trade shows, and industry events.
- Grow appliance sales within both new and existing builder accounts.
Customer Relationship Management
- Build strong, long-term relationships with builders, developers, and contractors.
- Deliver an exceptional customer experience during every interaction.
- Understand each customer's business and recommend appliance solutions that best meet their needs.
- Set clear expectations regarding delivery, installation, invoicing, and project timelines.
Sales & Project Coordination
- Prepare professional quotations for builder projects.
- Coordinate bids and tender submissions.
- Negotiate project contracts.
- Create project charters for new builder projects.
- Work closely with the Builder Project Specialist to ensure projects are completed smoothly.
- Support customers throughout each phase of their projects.
Sales Planning & Reporting
- Maintain accurate customer information within the Customer Relationship Management (CRM) system.
- Track leads, opportunities, quotations, and project activity.
- Prepare sales forecasts and reports as requested.
- Stay current on appliance products, industry trends, and market developments.
Company Representation
- Attend industry networking events and trade shows.
- Represent Keyesbury professionally within the builder community.
- Support the builder showroom as required.
- Assist in maintaining a professional showroom presentation.
What We're Looking For
We're looking for someone who is:
- Confident, professional, and approachable.
- An excellent relationship builder.
- Calm and composed under pressure.
- A strong problem solver who enjoys finding solutions for customers.
- Self-motivated, driven, and results-oriented.
- Organized and capable of managing multiple projects simultaneously.
- Comfortable working independently while collaborating with a team.
- Passionate about providing exceptional customer service.
Qualifications
- Three to five years of professional sales experience.
- Proven track record of achieving sales results.
- Experience within the residential construction or home builder industry is considered an asset.
- An existing network of builder, contractor, or developer contacts is considered an asset.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office (Excel, Word, Outlook, and PowerPoint).
- Experience using a Customer Relationship Management (CRM) system.
- Experience with Epicor Prophet 21 is considered an asset.
What Success Looks Like
Success in this role is measured by your ability to:
- Develop lasting customer relationships.
- Grow builder sales and market share.
- Win new builder accounts.
- Deliver outstanding customer service.
- Become a trusted partner for your customers.
- Contribute to the continued growth and success of Keyesbury.
If you're looking for a career where you can make an impact, build lasting relationships, and contribute to the growth of a trusted local company, we'd love to hear from you.
Pay: $45,000.00-$125,000.00 per year
Benefits:
- On-site parking
- Store discount
Application question(s):
- This role focuses on building long-term customer relationships. Please describe a customer relationship you developed that resulted in repeat business. What did you do to earn their trust?
- A local home builder currently purchases appliances from one of our competitors. How would you introduce yourself and earn the opportunity to win their business?
- Tell us about a time when a customer was unhappy or a project wasn't going as planned. What was the situation, how did you handle it, and what was the outcome?
Experience:
- professional sales: 3 years (required)
Work Location: In person
