Job Description
We are seeking a detail-oriented and customer-focused Client Support Representative to join our team. This role is ideal for someone who enjoys working in a fast-paced office environment, helping clients, and supporting a team with administrative tasks.
As the first point of contact, you will play an important role in creating a welcoming and professional client experience while ensuring smooth day-to-day office operations.
Key Responsibilities
- Greet clients and direct them to the appropriate team member in a friendly and professional manner
- Answer, screen, and route incoming calls; manage voicemail and general inquiries
- Collect, verify, and accurately record client information
- Monitor incoming emails and daily task lists; distribute and assign tasks as needed
- Proactively contact clients for follow-ups and ongoing service needs
- Accept, process, and deposit client payments accurately
- Provide general office support including filing, scanning, faxing, mail handling, ordering supplies, and coordinating couriers
Qualifications & Skills
- Administrative training or office experience is an asset
- Customer service or business experience preferred
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Comfortable working in a technology-driven environment
- Proficient in Microsoft Office (Word, Outlook, Excel)
- General Insurance License is an asset (or willingness to obtain in the future)
Requirements
Must successfully complete:
- Criminal Record Check
- Consumer/credit background check
Work Environment
- Office-based role in a professional, team-oriented environment
- Regular business hours with consistent workflow
Compensation & Benefits
✔ Dental care
✔ Extended health care
✔ Vision care
✔ Life & disability insurance
✔ Paid time off
Work Details
- Job Type: Full-time, Permanent
- Schedule: Monday to Friday, 9:00 AM – 5:00 PM
- Work Location: In-person (Lloydminster, AB)
- Remote Work: Not available
*We are accepting in person resumes as well. Our office hours are 9am to 5pm Monday to Friday. Feel free to stop by the office to drop off your cover letter and resume.*
Job Types: Full-time, Permanent
Pay: $21.00-$23.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
