- Account management
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
EY is looking for an Account Executive to support the strong growth of our ServiceNow platform which includes both Professional Services & Software. This is a key sales role within the organization where you will be building on customer relationships and expanding the use of ServiceNow within our existing and prospect clients.
At EY, our ServiceNow practice is focused on helping clients accelerate their digital transformations. This role isn’t about selling technology but more how EY can help deliver against customer business problems through process improvements and related services focused around the ServiceNow platform and its various modules and capabilities.
As an Account Executive, you will identify new business opportunities among existing customers through understanding of their needs and leveraging all the capabilities and skills EY has to offer. We have business and technology subject matter experts in all areas (HR, Finance, Customer Service Management, Governance / Risk / Compliance, Security, Asset Management and many more) that you will leverage to offer best-in-class solutions to our clients. You will also act as a critical pillar of EY’s Customer Success approach by being part of the larger team working with our Professional Services Delivery Team.
In your role you will be able to leverage:
EY’s GLOBAL ELITE partner and AUTHORIZED TRAINING partner status
EY’s global commitment to ServiceNow providing marketing, branding, pre-sales support for all relevant prospect opportunities
Direct relationships with EY partners and Practice Leaders reducing bureaucracy typically associated with large global organizations while accelerating sales cycles
EY’s practitioners and subject matter experts further legitimizing EY as a leader in the ServiceNow market
Your key responsibilities
Engage existing customers and prospect new opportunities to present Professional Solution Offerings
Drive new business with focused strategies targeting key accounts and contacts
Manage key contact relationships and opportunities in flight with existing customers
Serve as the lead point of contact for all customer account management matters including engaging with internal team members that may be supporting your account in other areas.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Facilitate contract negotiations and close software & Professional Services sales agreements
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Skills and attributes for success
Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions aligned customer current and future needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
To qualify for the role you must have
10+ years of experience selling software solutions and professional services
Experience creating tailored holistic solutions that go beyond software implementation
BA/BS degree in Business Administration, Sales or relevant field
Ideally you will also have:
Knowledge of the ServiceNow ecosystem or similar software knowledge
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
EY Way of Work and your health and safety
EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.
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