Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?
Becoming a subject matter expert in Salesforce
Keeping abreast of changes and enhancements in Salesforce
Performing trouble shooting, problem solving, and training
Diagnosing technical issues and escalating as necessary
Providing exceptional customer service over the phone and via email
Communicating in a professional and courteous manner with a diverse group of users
Capturing call/email details into a ticket tracking system
Qualifications and Competencies:
A great listener, who is comfortable providing support to a wide range of users
Service Desk or Help Desk experience will be considered an asset
Experienced in training on technological procedures and practices is an asset
Demonstrated analytical and issue resolution skills
Planning and organization skills
Excellent communicator, both verbally and written in English & French
Self-motivated, takes initiative
Enjoy a strong team-focused working environment
Demonstrated ability to work within tight deadlines
Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
Proficient in Microsoft Office products (Excel, Word, PowerPoint)
This position may require shift work
Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.
As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.
Discover your opportunity….Apply today!
Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted