Overview
La Maison K is looking to hire a dedicated and enthusiastic Customer Service Representative to join our amazing team! As an important team member of La Maison K, you will play a critical role in providing excellent customer service and ensuring the smooth operation of our fast-paced operation. You will also have the chance to work in one of Ottawa's busiest bakeries that features our amazing French pastries, cakes, artisan desserts, crêperie, pre-cooked meals and catering businesses. You won’t get this kind of experience anywhere else!
The ideal candidate will be warm and friendly and will have strong communication skills, a customer-oriented mindset, and the ability to handle inquiries effectively. Barista or food industry experience is an asset. Multilingual candidates are highly encouraged to apply.
As a Customer Service Representative, your main duties and responsibilities include:
- Consistently welcome and greet customers with a smile and a warm and positive attitude
- Respond to customer inquiries in-person, and via phone in a timely and professional manner
- Provide accurate information regarding products and services, addressing any questions or concerns customers may have
- Taking orders, answering questions about menu items and processing payments
- Preparing, heating and finishing food and drinks
- Assembling orders and packaging take-out and in-dining options
- Stock displays, freezers and drink coolers
- Keep all surfaces clean and sanitary to ensure the safety of our customers, teammates, and yourself
- Utilize data entry skills to maintain accurate records of customer interactions and transactions
- Assist with upselling products and services where appropriate to enhance customer satisfaction.
- Analyze customer feedback and provide insights for service improvement
- Maintain a high level of phone etiquette while ensuring clear communication with customers
- Collaborate with team members to resolve complex issues and improve overall service delivery.
Who you are matters:
While previous experience working in food service, retail as a cashier, barista, food prep, or customer service is helpful, the most important thing to us is who you are!
We are looking for someone who:
- Understands how to create an exceptional customer service experience
- Is client focused and has efficient interpersonal skills
- Is fluent in both English and French
- Is trustworthy and comfortable with responsibilities like cash-handling and store safety
- Believes great quality and customer experience is what keeps guests coming back
- Is warm, kind, helpful and a great teammate
- Is self-sufficient and can work independently with minimal supervision
- Will remain cool, calm and collected in a fast-paced environment
- Understands the importance of working as a team and appreciates the chance to collaborate
- Is always willing to learn and grow
- Understands that service is not a transaction, it’s about connection with customers
- Understands that a smile can make all the difference in someone’s day
- Has excellent communication skills
What we offer:
- Discounted food costs during your shift and employee discounts
- Paid Training
- Safe, respectful, supportive and inclusive workplace
About us:
La Maison du Kouign-Amman (La Maison K) is a unique, family-owned artisanal French bakery, café and frozen-cooked ready meal provider in Kanata, Ontario. We are a hard-working and enthusiastic bunch looking to add a team members that can contribute in a postivei manner to help us serve our wonderful customers and community. At La Maison K, we strive to be much more than a local bakery – we exist to anticipate, meet and exceed the needs of our customers by delivering exceptional products and amazing customer experiences.
La Maison K is committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.
We appreciate your interest. Thank you for considering employment with La Maison K!
Job Type: Part-time
Pay: $18.00-$19.00 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Experience:
- Customer service: 1 year (required)
Language:
- English fluently (required)
Work Location: In person
