We are looking for a Customer Care Specialist to join our team and provide administrative and customer support to our Outside Sales team. This is a highly customer-focused role for someone who enjoys building relationships, communicating by phone, and taking initiative to move opportunities forward.
Our goal is to provide Platinum Customer Service to every customer we interact with. The successful candidate will play an important role in delivering that experience by being responsive, professional, proactive, and genuinely invested in helping our customers.
The successful candidate will be confident and comfortable speaking with customers and prospects over the phone. Phone communication is a significant part of this position, and your ability to engage customers, build rapport, follow up consistently, and create positive experiences will be a key factor in your success.
You will work closely with our Outside Sales Representatives to support their day-to-day activities, keep customer information accurate and up to date, and help turn leads and quotes into sales opportunities.
Key Responsibilities
- Provide administrative and customer support to the Outside Sales team.
- Deliver Platinum Customer Service in every interaction.
- Create accurate and timely customer quotes and proposals.
- Enter and process customer orders accurately.
- Answer inbound calls profesionally and
- Make outbound calls to existing customers and prospects to develop relationships and identify opportunities.
- Secure appointments for Outside Sales Representatives.
- Follow up on outstanding quotes and sales opportunities by phone and email.
- Respond to customer inquiries and provide helpful, professional service.
- Maintain accurate customer records and ensure information is kept current.
- Build and maintain strong relationships with existing customers.
- Contact prospective customers by phone and introduce our products and services.
- Coordinate with Outside Sales Representatives to ensure customer needs are followed up on promptly.
- Track follow-ups, appointments, quotes, and customer interactions.
- Provide general administrative support to the sales team as required.
- Collaborate with internal teams to provide platinum customer service from beginning to end.
What We're Looking For
The ideal candidate is a confident communicator who genuinely enjoys talking to people. You will be comfortable picking up the phone, starting conversations, asking questions, building rapport, identifying customer needs, and following up consistently. You are proactive, professional, and understand that every conversation is an opportunity to strengthen the customer relationship , build new ones and support the sales team.
We are looking for someone who understands that Platinum Customer Service means going beyond simply answering questions or processing orders. It means being responsive, anticipating customer needs, following through on commitments, and making every customer feel valued.
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
