Research Specialist - Gaming & Hospitality Practice
Info-Tech Research Group
Title: Research Specialist

Location: Toronto, ON or Las Vegas, NV

Type: Permanent, Full Time

Department: Research - CIO - Gaming & Hospitality Research Center (GHRC)

Position Summary

As a Research Specialist within the Gaming & Hospitality Research Center (GHRC) at Info-Tech Research Group you will gather information through qualitative and quantitative research methods, collect and analyze data, and develop insights designed to streamline operations and boost profits for our global gaming & hospitality clients.

Major Responsibilities

Conduct in-depth secondary research using a variety of sources (incl. vendor resources, journals & published studies, online & print resources) and filter relevant information.
Identify industry experts through a variety of sources, including advisory calls, workshops, consulting, LinkedIn, existing research, internal sales department, and current staff for primary research interviews. Develop applicable questions and conduct interviews.
Develop project outlines. Gather and collate all relevant information. Produce and write content with Office Suite products. Design tools and templates to be used in conjunction with written content.
Assist in the formation of the research agenda through collaborative brainstorming sessions.
Participate in and lead client calls, workshops and consulting to help members apply Info-Tech's GHRC research in the context of their specific business environment, and help them overcome project challenges. Document and share key insights and next steps with clients, and coordinate subsequent analyst experiences as needed following each call.
Education and Experience


Undergraduate degree, Dean’s list in final two years of study (academic transcripts required to be considered), Gaming/Hospitality, Business or Computer Science

Related Gaming & Hospitality, or IT work experience and/or facilitation experience an asset
Previous research (qualitative and quantitative), data analysis, teaching and/or software experience is preferred
Excellent time management and organization skills
Academic scholarships/awards
Involvement in athletics, extra-curricular, community and leadership roles

Critical Thinking/Research/Analysis: Able to review a large amount of information and pull out and synthesize key information, trends, and insights, determining relevance and accuracy. Consolidating multiple points of view & making decisions on what content to include. Recognizing what is best practice and what is not.
Structured Thinking: Assessed through case study. Able to break down large topics/projects into manageable, logical steps and outputs. Using research and analysis to structure a blueprint and create deliverables.
Writing: Able to write from a business perspective, with skill in spelling and grammar. Clear, concise, client focused written communication. Develop written research content.
Client Facing/Facilitation: Particularly important during advisory calls and primary research interviews. Able to build rapport and speak confidently with clients/interviewees. Active listening skills. Participating in and leading client calls and workshop exercises. Articulates well.
Additional Comments

Must be eligible to obtain a TN1 Visa (Canadian residents only)
Please include all unofficial post-secondary transcripts in your application along with your resume.

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.