Description
Join the Armour Team Today!
Position Overview: We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.
Role: Customer Service Representative | White Glove Division
Location: Dartmouth, NS
Schedule: Monday - Friday | 8:30am - 5:30pm
Key Responsibilities:-
Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
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Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
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Schedule and confirm pick-up and delivery appointments.
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Conduct data entry with precision and attention to detail.
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Maintain and update customer portals to reflect current and accurate information.
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Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
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Continuously seek opportunities to enhance the customer experience.
Qualifications and Skills:
Essential Competencies:-
Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
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Self-motivated with strong analytical and decision-making abilities.
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Effective communication and leadership skills, with the ability to inspire and guide teams.
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Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
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Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.
Technical Proficiencies:-
Familiarity with the TruckMate System is an advantage.
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Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
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Strong typing and general computer skills.
Working Environment:-
Fast-paced, dynamic work environment
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High volumes of communication via email and phone.
