Company Overview
CARSTAR Canada is a recognized leader in the automotive collision repair industry, with more than 20 years of experience providing high-quality repair services. We are committed to delivering exceptional workmanship, customer service, and integrity throughout our network of locations.
Summary
We are currently seeking an experienced Appraiser / Estimator to join our team. In this role, you will be responsible for assessing vehicle damage, preparing accurate repair estimates, working closely with insurance partners and technicians, and providing customers with exceptional service throughout the repair process. The ideal candidate is detail-oriented, organized, customer-focused, and knowledgeable about automotive repair and insurance processes.
Key Responsibilities
- Inspect vehicles and accurately assess collision-related damage
- Prepare detailed and accurate repair estimates and repair orders
- Communicate regularly with insurance companies regarding vehicle status, estimates, supplements, and repairs
- Act as the primary point of contact for customers throughout the repair process
- Provide customers with clear explanations, repair updates, timelines, and exceptional service
- Work closely with technicians to ensure accurate damage assessments and repair plans
- Maintain current knowledge of automotive repair procedures, industry standards, and insurance requirements
- Address and resolve customer questions or concerns in a professional manner
- Identify and recommend additional services when appropriate
- Support the team in maintaining an efficient and positive customer experience
- Follow all company policies, procedures, and safety standards
Qualifications & Skills
- Previous experience as an Automotive Appraiser, Estimator, or similar position
- Experience using Mitchell and/or Audatex estimating software
- Knowledge of insurance DRP (Direct Repair Program) processes and guidelines
- Strong mechanical knowledge and understanding of automotive repair procedures
- Excellent communication, interpersonal, and customer service skills
- Strong attention to detail and analytical abilities
- Excellent organizational and time-management skills
- Ability to work effectively both independently and as part of a team
- Experience with Mitchell RepairCenter is considered an asset
- Dealership or collision repair experience is an asset
- Sales and upselling experience is an asset
- Comfortable handling cash transactions when required
We are looking for someone who takes pride in their work, enjoys working with people, and can confidently manage multiple priorities in a fast-paced collision repair environment.
If you are an experienced automotive professional who is passionate about customer service and accurate estimating, we'd love to hear from you.
Ready to take the next step in your automotive career? Apply today and join our dedicated CARSTAR team!
Experience:
- Appraiser/Estimator: 1 year (preferred)
Work Location: In person
Pay: $45,000.00-$85,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
