INTRODUCTION:
The Integrated Care Implementation Lead plays a key leadership role in the planning, implementation, integration, and ongoing optimization of the organization's integrated care model. Reporting to the Director of Operations, this position serves as the organizational lead for implementation initiatives that support primary care expansion, service integration, model of care redesign, and organizational transformation.
The IPCT Implementation Lead acts as a strategic partner to leadership and works collaboratively with managers, clinicians, administrative teams, community, and health system partners to translate organizational priorities into actionable implementation plans. The role is responsible for leading complex projects, facilitating change management initiatives, and supporting the successful integration of programs, services, workflows, and team-based care models that improve access, quality, continuity, and coordination of care.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Integrated Care Implementation and Service Integration
· Lead the implementation of organizational priorities related to integrated care, primary care expansion, service integration, and model of care transformation.
· Serve as the organizational lead for assigned implementation initiatives and act as the primary point of coordination across departments, programs, and sites.
· Develop implementation strategies, project plans, timelines, workplans, and evaluation frameworks to support strategic objectives.
· Monitor implementation progress and proactively identify risks, barriers, resource requirements, and opportunities for improvement.
· Support the integration of primary care services with mental health and addictions, health prevention and promotion, community services, traditional healing, external health system partners, and other service areas as identified.
· Facilitate collaboration across teams to strengthen coordinated, patient-centred, and culturally safe service delivery.
· Advise leadership on implementation risks, opportunities, change management strategies, and operational impacts.
Project Management and Operational Leadership
· Serve as the Director of Operations' primary resource for implementation and transformation activities.
· Lead and coordinate complex operational projects related to integrated care, primary care transformation, organizational priorities, and health system initiatives.
· Develop and implement operational processes, procedures, workflows, and tools that support effective service delivery.
· Prepare reports, presentations, recommendations, and briefing materials for leadership and stakeholders.
· Monitor project deliverables, budgets, performance indicators, reporting requirements, and implementation outcomes.
· Ensure project activities align with organizational priorities, funder expectations, and quality improvement objectives.
Change Management and Team Engagement
· Lead change management initiatives associated with new programs, staffing models, workflows, technologies, and service delivery approaches.
· Engage clinical and administrative teams in planning, implementation, and continuous improvement activities.
· Facilitate working groups, stakeholder consultations, and implementation meetings.
· Develop communication, engagement, and readiness plans that support successful implementation and adoption of change.
· Foster a culture of collaboration, innovation, accountability, and continuous improvement.
Quality Improvement and Performance Measurement
· Support the development, monitoring, and reporting of performance indicators related to patient attachment, access, service utilization, quality of care, and team effectiveness.
· Analyze data and identify opportunities to improve workflows, operational performance, and service delivery outcomes.
· Support quality improvement initiatives aligned with organizational, community, and funder priorities.
· Participate in program evaluation, performance reporting, and accreditation activities.
Stakeholder Relations
· Develop and maintain collaborative relationships with primary care providers, clinical teams, and organizational leaders.
· Build and maintain relationships with community agencies, Ontario Health Teams, Indigenous partners, hospitals, and other stakeholders as assigned.
· Represent the organization in regional planning, service integration, and health system initiatives as assigned.
· Support implementation plans, reporting requirements, and partnership activities related to organizational priorities.
Other Duties and Responsibilities
· Provide leadership and support on special projects and organizational initiatives as assigned.
· Participate in strategic planning, accreditation, organizational development, and continuous quality improvement activities.
· Perform other related duties consistent with the responsibilities of the position.
· Strong project management, implementation, and change management skills.
· Strong solution-focused problem-solving and decision-making abilities.
· Excellent organizational, analytical, and planning skills.
· Strong facilitation, communication, stakeholder engagement, and relationship-building skills.
· Knowledge of Ontario's primary care and health system landscape.
· Understanding of integrated care and interprofessional team-based care models.
· Ability to manage multiple priorities and competing deadlines in a dynamic environment.
· Demonstrated ability to work effectively with diverse stakeholders and multidisciplinary teams.
· Proficiency in Microsoft Office applications and project management tools.
· Commitment to equity, inclusion, cultural safety, anti-racism, and anti-oppressive practice.
STATEMENT OF QUALIFICATIONS:
Education
· Bachelor’s degree in Health Administration, Health Sciences, Nursing, Public Health, Business Administration, Social Work, or a related field.
· Current registration and membership in good standing with an Ontario health regulatory college is considered an asset.
· Master's degree is considered an asset.
Experience
· Minimum five (5) years of progressive experience in healthcare, primary care, community health, health system planning, healthcare operations, or service delivery transformation.
· Demonstrated experience leading complex projects, implementation initiatives, and organizational change.
· Experience implementing interprofessional models of care, integrated care initiatives, healthcare transformation projects, or service integration strategies.
· Experience working within community-based health organizations, community health centres, Indigenous health organizations, or primary care settings is considered an asset.
Working Conditions
This position operates in a hybrid office and community environment and will require occasional travel between organizational sites and within the regions we serve. Flexibility in working hours may be required to accommodate meetings, community engagement activities, implementation initiatives, and project deadlines
Pay: $95,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
- Bachelor's Degree (required)
Experience:
- healthcare, primary care, community health planning: 5 years (required)
- working within community-based health organizations: 1 year (required)
Willingness to travel:
Work Location: Hybrid remote in Hamilton, ON L8M 1K2
