This role is the primary customer contact during the Customer Onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly. This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio.
Interview customer to understand nuances of payroll – e.g. union calculations, prefunding schedule, GL account requirements
Set up new clients with required processes within the payroll databases and systems
Schedule customer training and “go-live” payroll runs with customers
Initiate calls to customer to place them into onboarding schedule
Track issues and communications with new customers
Education and Experience: HS/GED and 2 years or Tech Cert and 0 years
Education: Associates (or certificate) Payroll/insurance/finance industry or equivalent
Experience: 0 years
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to firstname.lastname@example.org.
Department: Call Center
Time Type: Full time
Work Status: Permanent