Business System Analyst /Configuration Analyst (with work from home 1-2 days per week)
Toronto, ON
Based in the UK, INSTANDA is an insurance software provider challenging the status quo. We have built an exciting software tool which fundamentally changes how companies who sell insurance can design and deliver insurance products to the market. We work directly with Insurers, Managing General Agents (MGA’s), and Brokers. Using leading edge technologies, INSTANDA insurance software is entirely configurable from the ground up. It is not a one-size-fits-all model. We allow companies to use insurance software in the way they want to. We have many global clients using INSTANDA who confirm the game-changing benefits of the product - significant speed coupled with time and cost savings for the insurance sector.

Founded in 2012, we spent several years designing and building the platform which is now being used globally by some of the world’s largest insurance companies. Amongst our many achievements, we were recently chosen by Microsoft UK as a disruptive technology that their ventures program sponsored. INSTANDA now has over 60 employees based in the UK (London, Huntingdon, and Cambridge), in the US, and we are looking to hire Canadians to be based at our partners office in Burlington.

Learn more about us at and watch an overview of our business by clicking here.


We are looking to hire Configuration Analysts to join our team in Canada. These are customer facing roles focusing on gathering requirements, documentation, configuration and client support of the INSTANDA platform to meet our clients’ needs. No prior experience of the INSTANDA platform is required but exposure to the insurance industry is a huge asset. We are seeking smart and technically savvy individuals who have strong project management skills to join the team. These individuals should have the ability to clearly communicate, analyse and be part of a team to deliver the solution our clients need. Our clients face technology and resource constraints which mean that new insurance products and/or offerings could take a very long time to launch and be very costly. With INSTANDA however, insurers can build their products, set their distribution networks, test and launch their products in unprecedented timescales – all without writing a single line of code. The person in this role will ensure our customers can successfully and easily do all these things and more!

*** Note that this is our first Configuration Analyst role in Toronto... we are really excited to be looking for Canadians to join our team in "the 6ix"

Responsibilities will include:
Participate in workshops and interviews our clients and stakeholders
Effectively capture, understand, define and document business requirements
Partner with our service delivery and engineering teams to support design and sign off potential new functionalities
Implement and configure the selected INSTANDA solution (we provide training – no complex coding required)
Support the UAT process of the INSTANDA configuration and of new functionalities
Train INSTANDA clients/users about our SAAS product to successfully hand over the configurations
Take a hands-on approach to trouble shooting
For the London based roles, this role will require travel to client sites in London and surrounding area with occasional travel to other parts of the UK and overseas
For the Toronto based roles, this job will require travel to client sites in the GTA with occational travel across the Americas with visits to the UK

A degree in Maths, Business, Engineering, Computer Science, or equivalent degree is an asset
3+ years of professional experiences in a configuration, business/data analyst or project manager role (internships count!) - we are hiring a number of Configuration Analysts are many levels, so feel free to apply even if you have 5+ years of experience
Experience working with a SaaS based product and/or in the insurance industry
Excellent Excel skills, with strong working knowledge of formulas and functionalities
Ability to manage competing deadlines in a fast-paced environment
Proven ability to be organized and prioritize
Strong conceptual, analytical and problem solving skills
Excellent written and verbal communication skills with a flair to express technical concepts in an everyday language
Previous exposure working for a SaaS based product or in the insurance industry is required

Exposure to insurance product design, e-trading or TCF guidelines
Stakeholder management or workshop facilitation experience is an asset

You can be part of a brand new small team making big changes - especially being one of the first Canadian employees
We offer 25 vacation days but recognize that some people like more personal time! We offer the option of buying up to 5 additional vacation days per year
Our Canadian Health & Wellness Benefits are still TBD - but help us form what this should look like!
We offer a discretionary quarterly bonus based on the performance of the company for our employees who have passed their probationary period
Some travel opportunities for visiting overseas clients, and of course to visit the mothership in the UK
We offer flexibility to work from home 1-2 days per week

Please apply directly online before Feb 5th
You must be eligible to work in Canada to apply for this role