Field Engineer (Connectivity, Software, Electronics) – Mirabel, QC Airport
Panasonic Avionics
Mirabel, QC
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About Panasonic Avionics
Panasonic Avionics, a business to business company, provides connectivity and In-Flight Internment solutions to airlines across the globe. For over 35 years, Panasonic Avionics Corporation has led the industry in design and implementation of breakthrough Aviation solutions that connect the business and pleasure of flying.

About The Role
This position is embedded directly with our customer providing high-level on-sight support at Pierre Elliott Trudeau International Airport. Liaison with Airline to ensure customer satisfaction and optimum performance of all Panasonic Avionic equipment. Provides service, technical guidance, support and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Avionics Field Engineering interests in the resolution of technical issues with other engineering departments. Provides complex level technical guidance to lower level engineers to support program objectives. Manages large projects at the direction and discretion of leadership

About You
Liaison with Aviation Customer. Customer focus. Ability to build strong professional relationships. Perform duties of trusted advisor on PAC systems.
Issue Resolution. Experience in troubleshooting Software and or Electronic issues. Both preferred.
Bachelor’s Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. 10+ years of experience may be considered in lieu of degree.
Must hold a valid driver’s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises. (For Boeing, employees must possess an active Washington State driver’s license and submit to a DMV record check).
Able to obtain Airport Security access (may need to pass Criminal Records check and Drugs/Alcohol test, as required by Airport Authority).

MAJOR RESPONSIBILITIES
Liaison to Airline Customers/OEMs
Develop and maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current as new products and enhancements are released. Continually obtain new data, specifications, and interface often with the groups developing new products and software.
Provide regular, accurate and detailed technical reports to Field Engineering management and/or appropriate departments on all activities, observed field problems, and customer issues. Provides clear and concise written and verbal communication and often participates in continuing problem investigations.
Work closely with airline customer technical departments by providing timely and accurate data, reports and feedback.
Issue Resolution
Advanced working knowledge of aircraft avionics systems which interface with Panasonic equipment.
Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
Consults with and advises other PAC departments on technical and non-technical problems and issues.
Service, Support, and Troubleshooting
Provides advanced level technical guidance and field assistance to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed and timely responses to problems and queries.
Performs complex troubleshooting and problem-solving for new equipment installations, enhancements or modifications for hardware, wiring, and software integration. Work closely with engineering departments to ensure timely and accurate corrective action is achieved. Provides feedback to Product Support Engineering to amend applicable calibration and acceptance test procedures.
Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
Work with training department to conduct operational, line and maintenance training for airline customers.
Assists in aircraft delivery and support during flight test and customer flight acceptance.
Team Lead
Provide mentoring/guidance to less experienced team members.

KNOWLEDGE/SKILL REQUIREMENTS
Able to assist on technical issues that impact multiple airline programs.
Develop and maintain in-depth knowledge of PAC products including Test Sets and associated equipment
Advanced working knowledge of aircraft systems that interface with Panasonic Avionics Corp equipment.
Advanced understanding and utilization of wiring schematics, diagrams, and other engineering/aircraft documentation.
Extensive knowledge of multiple Panasonic Avionics Corp product lines and/or system types.
Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
Extensive Linux/Unix experience with the command line and network troubleshooting.
Advanced knowledge of TCP/IP networks and troubleshooting methods.
Familiar with FAA, CAA and ATA requirements for avionics equipment.
Identifies and communicates complex engineering problems in software and hardware to Field Engineering Management (i.e. problems can be fundamental design issues with software, power, and electronic components or they can be aircraft environment related).
Advanced engineering-level product knowledge on avionics and related software areas.
Proficient using MS Office suite of products.
Network/Software and Hardware experience or similar qualification.
Excellent verbal and written communication skills.
Effective interpersonal, organizational and problem-solving skills.
Advanced level ability to handle multiple tasks simultaneously.
Ability to prioritize and carry out responsibilities with minimum supervision.
Advanced working knowledge of aircraft systems a plus.
MySQL database experience a plus.
Determines methods and procedures on new assignments and coordinates activities of other personnel.
Demonstrated ability to lead teams to achieve positive results and perform as a technical expert and a source of information.
Provide leadership and/or technical guidance to other field engineers.
Highly proficient in project planning while addressing external/internal dependencies across multiple functions.
Proven ability to extensively modify existing processes, procedures or methods to develop appropriate solutions.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Resolves a wide range of issues in imaginative as well as practical ways.
Works on problems of diverse to complex scope where analysis of data requires an evaluation of variable factors.
Demonstrable experience providing identifiable technical contributions to the success of a product or project.
Proven ability to develop technical approach or design, resource, allocation or time schedule on projects.
Ability to effectively interact with senior internal and external personnel.
Bachelor’s Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. 10+ years of experience may be considered in lieu of degree.
Typically requires 8+ years’ experience as a Field Engineer or Product Engineer to airlines/OEM customers, specializing in electronics/avionics systems, software or broadcast technology.

EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor’s Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. 10+ years of experience may be considered in lieu of degree.
Typically requires 8+ years’ experience as a Field Engineer or Product Engineer to airlines/OEM customers, specializing in electronics/avionics systems, software or broadcast technology.

OTHER REQUIREMENTS
Must hold a valid driver’s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises. (For Boeing, employees must possess an active Washington State driver’s license and submit to a DMV record check).
Ability to travel up to 50%, both domestic and international, often on short notice.
Ability and willingness to provide weekend and after hours support as required.
Able to obtain Airport Security access (may need to pass Criminal Records check and Drugs/Alcohol test, as required by Airport Authority).

This role will not provide applicants with sponsorship employment benefits or work visas.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. Thank you for your interest in Panasonic Corporation of North America.