Bilingual Customer Care Representative (French)
GroupSource Limited Partnership
Calgary, AB
We are currently recruiting for a Bilingual (French and English) Customer Care Representative to join our team in Calgary, AB.

The Bilingual Customer Care Representative (French and English) is responsible for responding accurately to member and provider inquiries both in English and French. Solves claim questions and problems via telephone and email. Achieves continued success in meeting our standard for service level agreements (SLA's) and provide excellent customer service.

Responsibilities
Answer phone calls and assist members and providers with claims/coverage inquiries in both English and French
Investigates complex requests via telephone or email to ensure answer provided is accurate and handled within the SLA timeline
Assist members with claim inquiries
Answers email and telephone inquiries from internal staff and sales offices
Process health and dental claims
Filing correspondence and claims
Other duties as required

Competencies Specific for this Role
High level of accuracy and attention to detail
Excellent customer service with the ability to communicate professionally and proficiently - oral and written along with good listening skills
Above average organizational and planning skills
Able to handle a fast-paced and repetitive workload
Able to handle difficult calls from members and providers
Able to audit claims (self and team members)

Education & Experience
Post-secondary completion or near completion
Training in business writing an asset
1-2 years of Call Centre, medical or group benefits experience an asset
Strong data-entry skills with number pad familiarity
Above average customer service skills
Bilingual – fluent in French with a strong command of the English language both written and verbal
Microsoft Office

GroupSource is growing...come grow your career with us!

For over 35-years, GroupSource has provided Canadian organizations with comprehensive, yet affordable employee group benefit plans. As a Third-Party Administrator (TPA), we not only help design an employee benefit plan that fits company's specific needs, we also act as a plan administrator, service department and claims manager for each of our client companies.

The Perks

In addition to becoming part of a creative, challenging and stimulating work environment, we also offer:

a competitive salary & benefits program
fantastic work community
education assistance
a work-wellness program
Join our Team! Apply Now!

We thank everyone who applies to the Customer Care Representative - Bilingual role, however, due to the volume of applications we receive we are only able to contact candidates who have been selected for an interview.